Mission Statement, Vision, & Core Values (2026) of Sohgo Security Services Co.,Ltd.

Founded in 1965, Sohgo Security Services Co., Ltd. (ALSOK) has grown into a cornerstone of public safety in Japan, employing roughly 64,733 people and delivering a broad portfolio-from machine and permanent security to disaster prevention, security transport, integrated management and care-while reporting net sales of ¥521.4 billion in 2024, up 5.8% year-on-year; guided by a mission of 'arigato no kokoro' and 'bushi no seishin,' ALSOK blends gratitude and samurai-like resolve to drive ethical conduct, continuous self-improvement and societal contribution, and its Grand Design 2025 vision signals a commitment to evolve with emerging threats and technologies-explore how these mission, vision and core values translate into concrete services, employee standards and strategic priorities that shape ALSOK's role as a persistent provider of safety and security

Sohgo Security Services Co.,Ltd. (2331.T) - Intro

• Founding year: 1965
• Brand: ALSOK (Sohgo Security Services Co.,Ltd.)
• Employees: ~64,733 (approximate workforce)
• Net sales (FY2024): 521.4 billion yen (+5.8% YoY)
• Core service categories: machine security, permanent security, security transport, integrated management, disaster prevention, care services

• Ensure safety and peace of mind for clients, communities, and society through reliable security solutions.
• Deliver integrated, technology-driven services that prevent loss, protect lives, and maintain public order.
• Operate with integrity, professionalism, and responsiveness to evolving threats and social needs.

• Be the trusted national and global leader in security services by blending human expertise with advanced technologies.
• Expand preventive and care-oriented services to address demographic shifts (aging population) and disaster resilience.
• Create measurable social value by reducing incidents, improving emergency response times, and enabling safe communities and workplaces.

• Customer-first: prioritize client safety and long-term partnerships.
• Professionalism: maintain disciplined training, certification, and conduct across a large workforce (~64,733 employees).
• Innovation: invest in machine security, integrated management platforms, and disaster-prevention tools to drive growth (reflected in FY2024 sales of 521.4 billion yen).
• Reliability: deliver consistent performance in permanent security and security transport assignments.
• Social responsibility: contribute to public safety, emergency preparedness, and eldercare support through targeted services.

• Service diversification aligns revenue resilience - FY2024 sales +5.8% shows demand across categories.
• Large-scale human resources strategy emphasizes training, retention, and deployment efficiency for ~64,733 employees.
• Technology adoption (machine security, integrated management) supports operational scalability and margin preservation.
• Focus on disaster prevention and care services positions ALSOK to serve Japan's aging population and increase recurring, mission-aligned revenue streams.

Sohgo Security Services Co.,Ltd. (2331.T) - Overview

• Arigato no kokoro - emphasizes gratitude-driven customer service, long-term stakeholder relationships, and community trust.
• Bushi no seishin - instills toughness, fairness, generosity, ethical conduct, and a disciplined commitment to mission execution.
• Continuous self-improvement and compliance - organizational focus on training, certification, and regulatory adherence.
• Societal contribution - R&D and solution development targeted at public safety, disaster response, and aging-society support.

Mission Statement (operationalized)

• Protect customers and society by delivering reliable, rapid-response security services and preventive solutions.
• Cultivate gratitude-led customer interactions that foster loyalty and social trust.
• Embed samurai-like discipline and ethical rigor in operations, ensuring fairness and courage in crisis response.
• Drive continuous capability-building across personnel, technology, and compliance frameworks.

Vision

• Becoming Japan's leading integrated safety partner for households, corporations, and local governments.
• Scaling preventive services through technology (cloud monitoring, AI analytics, telecare) to reduce incidents and support aging communities.
• Sustaining a high-trust brand built on gratitude and principled action.

Core Values

• Customer-first gratitude - prioritize human-centered service and follow-through.
• Integrity and fairness - transparent conduct, rule-compliance, and equitable treatment.
• Discipline and resilience - operational readiness and readiness to act in emergencies.
• Innovation for public value - invest in technologies that reduce harm and improve quality of life.
• Employee development - continuous training, safety certification, and career pathways.

Mission-Vision Alignment with Performance (selected metrics)

How Mission Drives Strategy and Investment

• R&D and capex allocation prioritize AI monitoring, IoT crime-prevention devices, and telecare systems to extend societal safety reach.
• Human capital investment: structured training hours, compliance programs, and leadership development align with 'bushi no seishin.'
• Service mix emphasis on recurring contracts (residential monitoring, corporate guard services, municipal partnerships) to stabilize cash flows and enable long-term social initiatives.

Indicators of Mission Consistency

• Long-standing mission language retained across annual reports and corporate communications, signaling consistency.
• High proportion of recurring revenue and contract renewals reflecting trust and satisfactory service delivery.
• Investment patterns showing simultaneous funding for technology upgrades and frontline personnel training, indicating balanced mission execution.

Sohgo Security Services Co.,Ltd. (2331.T) - Mission Statement

• Provide continuous, reliable security services tailored to residential, commercial, industrial, and public-sector clients.
• Integrate emerging technologies (AI, IoT, cloud monitoring, robotics) to enhance threat detection and operational efficiency.
• Expand service portfolios to address non-traditional risks (cyber-physical convergence, disaster response, elderly-care support).
• Maintain high human-capital standards through training, workforce safety, and professionalization of security staff.
• Commit to social value creation-crime prevention, public safety, and community resilience-while sustaining shareholder value.

• Longevity of service: extend recurring-contract base and increase long-term service penetration across sectors.
• Diversification: grow non-guard revenues (security systems, monitoring, services for senior care and logistics).
• Technology leadership: accelerate deployment of AI-driven monitoring and automation in field operations.
• Resilience and compliance: strengthen operational continuity planning and regulatory compliance across domestic and overseas operations.

• Investment in R&D and partnerships to commercialize AI-based monitoring, cloud platforms, and robotics for patrols and patrolling augmentation.
• Scaling monitoring centers and integrating remote-response models to reduce response times and increase coverage.
• Cross-selling security systems and managed services into existing client base to raise per-client lifetime value.
• Internationalization steps in selected Asian markets and service exports leveraging proprietary technology and training programs.

Sohgo Security Services Co.,Ltd. (2331.T) - Vision Statement

• Arigato no kokoro - gratitude as service: every customer interaction is treated with appreciation and respect, reinforcing long-term trust and retention.
• Bushi no seishin - toughness and honor: employees are encouraged to act with courage, fairness, and collective generosity in adversity and success alike.
• Autonomy and responsibility: front-line staff are empowered to make timely, accountable decisions that protect customers and assets.
• Sincerity and accuracy: operational rigor and attention to detail are mandatory across monitoring, response, and customer communication.
• Strength and speed: rapid response capability combined with physical and technological robustness defines competitive advantage.
• Continuous self-improvement: ongoing training, certification, and process refinement sustain service quality and innovation.

• Customer retention metrics driven by service ethos and responsiveness.
• Operational KPIs (alarm response times, false alarm reduction, on-site dispatch success rates) improved through employee autonomy and training.
• Compliance and ethics scores reflecting rigorous code-of-conduct adherence and low incident rates.
• Human capital metrics: recruitment, retention, internal promotion rates that reflect the company's attraction of high-caliber staff.

• Training intensity: mandatory initial training plus annual refreshers and specialized certifications for technical teams, contributing to low incident rates and high first-time fix rates.
• Response architecture: decentralized autonomy at local stations backed by centralized monitoring centers to ensure both speed and consistency.
• Compliance regime: internal audits, third-party compliance reviews, and transparent reporting to maintain regulatory and ethical standards.
• Employee welfare and recognition: programs that reinforce gratitude and collective success, reducing turnover and improving service continuity.

• Expand integrated security solutions (AI-enabled monitoring, IoT sensors, cybersecurity add-ons) to increase recurring revenue per customer.
• Scale human resources via targeted recruitment and leadership development to sustain the culture of bushi no seishin.
• Drive margin improvements through process automation in monitoring centers and route optimization for on-site services.
• Deepen public-sector and enterprise partnerships for long-term contract growth and social contribution projects.