Mission Statement, Vision, & Core Values (2026) of Poly Property Services Co., Ltd.

Founded in 1996, Poly Property Services Co., Ltd. (stock code 6049.HK) has grown into a national leader operating in over 100 cities, managing residential, commercial and public assets while ranking first among central enterprises and fifth in industry strength; in 2024 it reported ¥16.34 billion in revenue (an 8.5% increase) and ¥1.47 billion in net income (up 6.79%), backed by a market capitalization of HKD 18.56 billion as of December 15, 2025, inclusion in the MSCI China and Hang Seng China A Top 100 indices, a stated mission to "serve the people by managing and achieving" with commitments to green development and investor protection, a vision to be a "National Force in the Era of Comprehensive Property" focused on quality and innovation, and core values-integrity, customer centricity (with a 92% satisfaction rate in 2024), innovation (driving a 15% gain in operational efficiency), collaboration (95% on-time project completion in 2024) and social responsibility (including a $1.2 million community investment in 2023)-that frame its strategy, workplace inclusivity and response to national policy.

Poly Property Services Co., Ltd. (6049.HK) - Intro

Poly Property Services Co., Ltd. (6049.HK) is a leading integrated property management operator in China, providing residential and commercial property management, value‑added services and public services since its establishment in 1996. The company operates across over 100 cities and manages portfolios that span urban scenic spots, government agencies, transportation hubs and mixed‑use developments. Publicly listed on the Hong Kong Stock Exchange, Poly Property Services has been recognized for strong operational scale and innovation, ranking first among central enterprises and fifth in the industry for overall strength, and is included in major indices such as the MSCI China Index and the Hang Seng China A Top 100 Index.

Mission Statement

To create safe, convenient and sustainable urban living and working environments by delivering professional, technology‑enabled property services that enhance asset value and residents' quality of life.

• Prioritize safety and service quality across residential, commercial and public service portfolios.
• Leverage technology and standardized processes to improve efficiency and customer experience.
• Drive sustainable operations that protect assets and communities over the long term.

Vision

To be the benchmark property services provider in China and a preferred partner for urban development - integrating smart operations, ecosystem services and value‑added offerings to support modern urbanization.

• Expand influence and service depth across tier‑1 to lower‑tier cities while maintaining high quality standards.
• Create a diversified, resilient revenue mix by scaling value‑added and public service lines.
• Embed digital platforms and data analytics for predictive maintenance, smarter community services and operational transparency.

Core Values

• Professionalism - standardized, certified service delivery and continuous staff training.
• Integrity - transparent governance, regulatory compliance and ethical engagement with stakeholders.
• Customer‑centricity - active listening, rapid response and tailored solutions for residents and clients.
• Innovation - adopting new technologies (IoT, AI, cloud) to raise service quality and reduce costs.
• Sustainability - energy efficiency, green operations and community wellbeing initiatives.

Key Operational and Financial Snapshot (2024-2025)

Strategic Priorities Aligned with Mission, Vision & Values

• Service quality assurance: national service standards, third‑party certifications and centralized KPI monitoring.
• Technology adoption: rollout of smart community platforms, IoT asset monitoring and AI‑driven customer service tools.
• Portfolio diversification: scaling value‑added services (property sales support, commercial operations) and public service contracts (transport hubs, scenic areas).
• Human capital: recruitment and training programs to support expansion into new cities while maintaining service quality.
• ESG integration: energy management, waste reduction programs and community social responsibility initiatives.

For more investor‑centric context and ownership trends, see Exploring Poly Property Services Co., Ltd. Investor Profile: Who's Buying and Why?

Poly Property Services Co., Ltd. (6049.HK) - Overview

• Mission Statement: 'Serving the people by managing and achieving' - delivering reliable, safe and customer-oriented property services across residential, commercial, and mixed-use assets.
• Service Excellence: Aim to create industry-leading service standards and enhance customer satisfaction through process standardization, digital platforms, and staff training.
• Workplace & Culture: Commit to a diverse, equitable, inclusive and safe workplace that supports employee development and retention.
• Investor Protection & Value Creation: Protect shareholders' rights and pursue sustainable economic value through disciplined growth, cost control and recurring-fee business models.
• Green Development: Adhere to green development principles and build low-carbon, energy-efficient communities with green operations and building upgrades.
• Social Responsibility: Respond to national policies and create employment opportunities across regions and demographic groups, including vocational training and local hires.

• Customer satisfaction: target net promoter score (NPS) improvements and standardized KPIs across regions.
• Green initiatives: targets for energy consumption reduction, waste diversion, and green building certifications per year.
• Governance: regular investor disclosures and compliance with HKEX reporting standards to protect investor interests.
• Employment & training: structured talent pipelines and vocational programs to boost local employment and staff skills.

Poly Property Services Co., Ltd. (6049.HK) - Mission Statement

• Vision focus: become the leading integrated property services platform in China by expanding beyond traditional residential management into commercial, municipal, industrial, and lifestyle services.
• Customer & employee commitment: "insisting on the achievement of customers and employees" - aligning KPIs and incentives to client satisfaction (CSAT) and employee career paths.
• Quality-first strategy: "insisting on quality to win the market" - standardized processes, certifications, and quality audits across portfolios.
• Innovation-led growth: "insisting on innovation to lead development" - investment in digital platforms, smart building solutions, and service diversification.
• Corporate spirit: "believing yourself, doing your best, and aiming far ahead" - embedded in training, frontline empowerment, and succession planning.

• Integrated service portfolio: from basic property management to community O2O services, asset operation, commercial property services, and smart-city municipal projects.
• Talent & culture programs: standardized onboarding, technical certification paths, leadership academies, and cultural workshops that embed the "believe yourself / do your best / aim far ahead" ethos.
• Quality control systems: national quality standards, third-party audits, and client-facing KPI dashboards to ensure consistent service delivery.
• Innovation investments: proprietary property management platform, IoT-enabled building management, predictive maintenance analytics, and pilot programs for ESG and green operations.

• Customer-centric metrics: elevated CSAT and renewal rates in matured portfolios, supporting steady contracted area growth.
• Employee development metrics: rising internal promotion ratios and certification completion rates driving service consistency.
• Market expansion metrics: year-over-year increases in contracted area and number of value-added service accounts per property, improving revenue per square meter.

Poly Property Services Co., Ltd. (6049.HK) - Vision Statement

• Integrity: Transparency and honesty govern all stakeholder interactions, risk disclosures, and governance practices.
• Customer Centricity: A relentless focus on client needs, reflected in a 92% customer satisfaction rate in 2024.
• Innovation: Continuous adoption of smart property technologies and process re-engineering, yielding a 15% increase in operational efficiency.
• Collaboration: Cross-functional and partner-led delivery models that produced a 95% on-time completion rate for collaborative projects in 2024.
• Social Responsibility: Community investments and targeted philanthropy, including a $1.2 million allocation to community development in 2023.
• Green Development: Commitment to building low-carbon green communities and initiatives supporting carbon peak and carbon neutrality targets.