Mission Statement, Vision, & Core Values (2026) of Sugi Holdings Co.,Ltd.

Sugi Holdings Co., Ltd., founded in 1976 and headquartered in Obu City, Aichi Prefecture, has grown into a national retail pharmacy force operating over 2,200 stores as of May 2025 with approximately 11,820 employees, reporting consolidated net sales of ¥878.0 billion for the fiscal year ending February 2025; driven by a mission of sincerity, kindness and trust, the company pairs a customer-centric vision-reaching millions through health services and targeting a 30% reduction in carbon emissions by 2030-with core values that fuel tangible actions such as R&D investment, a high customer satisfaction score and community support including donations totaling ¥500 million and tens of thousands of volunteer hours.

Sugi Holdings Co.,Ltd. (7649.T) - Intro

• Founded: 1976
• Headquarters: Obu City, Aichi Prefecture
• Stores (May 2025): >2,200
• Employees: ~11,820
• Consolidated net sales (FY Feb 2025): ¥878.0 billion

Mission

• Deliver accessible, reliable healthcare and pharmacy services to communities nationwide.
• Enhance everyday health and wellbeing through professional pharmaceutical care, product availability, and patient support.
• Operate sustainably to ensure long-term value for customers, employees, and stakeholders.

Vision

• Be Japan's most trusted neighborhood healthcare partner, combining retail convenience with clinical reliability.
• Expand reach so more communities - urban and rural - have timely access to medications, health products, and professional advice.
• Leverage digital tools and store networks to create an integrated, patient-centered healthcare ecosystem.

Core Values

• Customer First: Prioritize safety, convenience, and satisfaction across all touchpoints.
• Professionalism: Maintain high pharmaceutical standards and continuous staff training.
• Community Commitment: Support local health needs and public-health initiatives.
• Integrity & Compliance: Uphold legal, ethical, and quality requirements in all operations.
• Sustainability: Reduce environmental impact and pursue responsible growth strategies.

Key operational and financial metrics (FY Feb 2025 / May 2025)

Strategic priorities aligned with mission & vision

• Network expansion: continue opening stores and optimizing locations to improve healthcare access.
• Service enhancement: deepen clinical services, counseling, and chronic-disease support in-store.
• Digital integration: strengthen e-commerce, online prescription services, and data-driven patient care.
• Sustainability initiatives: reduce waste, improve supply-chain efficiency, and promote eco-friendly products.
• Human capital: invest in pharmacist training and front-line staff development to uphold service quality.

Sugi Holdings Co.,Ltd. (7649.T) - Overview

Sugi Holdings is committed to contributing to local communities through sincere and kind services, with a core focus on pharmacy-led healthcare that brings smiles and happiness to employees, customers, and stakeholders. The company's mission and management philosophy emphasize sincerity, kindness, trust, and the development of human assets, while pursuing sustainable corporate growth and community well‑being.

• Mission: Deliver sincere, kind, community-focused pharmacy services that promote health and happiness for customers and employees.
• Core principles: Sincerity, kindness, trust - underpinning ethical, transparent operations across all business activities.
• Management philosophy: Prioritize employee happiness and development to drive customer satisfaction and long-term business success.
• Strategic focus: Strengthen pharmacy identity, ensure legal and regulatory compliance, foster diversity and innovation, and enhance corporate value for sustainable regional contribution.

Sugi Holdings' identity as a pharmacy-centric group shapes operational priorities - retail pharmacy network management, OTC and prescription medication distribution, in-store health services, and community health initiatives. The company places measurable emphasis on human resource development, compliance, and corporate governance to maintain trust with communities and regulators.

Operational and cultural priorities translate into measurable initiatives:

• Human asset development: structured pharmacist training programs, career-path frameworks, and in‑store service quality KPIs.
• Compliance & governance: adherence to pharmaceutical laws, regular internal audits, and transparent reporting standards to build community trust.
• Community engagement: localized health campaigns, vaccination support, and age-friendly services to address regional healthcare needs.
• Sustainability: efforts to enhance long-term corporate value through store optimization, supply-chain resilience, and incremental adoption of eco-friendly practices.

Key performance indicators aligned with the mission:

• Customer satisfaction and Net Promoter Score (NPS) tied to in-store service and patient counseling quality.
• Employee engagement scores and turnover rates used to assess workforce happiness and retention.
• Prescription dispensing accuracy and compliance incident rates monitored for trust and safety.
• Same-store sales growth and new-store performance metrics for sustainable growth tracking.

For deeper financial analysis and investor-focused insights, see: Breaking Down Sugi Holdings Co.,Ltd. Financial Health: Key Insights for Investors

Sugi Holdings Co.,Ltd. (7649.T) - Mission Statement

• Accessible care: make essential medicines and health services available across urban and regional Japan.
• Customer satisfaction: deliver personalized service, trusted advice, and safe pharmaceutical dispensing.
• Community engagement: partner with local stakeholders to raise health awareness and preventive care.
• Sustainable operations: reduce environmental impact while expanding service reach.

• Nationwide presence and convenience: operating a broad retail network to serve diverse demographics.
• Integrated health services: combining pharmacy, health checks, and education to improve quality of life.
• Responsible growth: expanding market share while meeting environmental and social responsibilities.

• Patient safety and professional integrity in pharmaceutical care.
• Customer empathy - listening and adapting services to local needs.
• Community stewardship through preventive health programs and outreach.
• Continuous improvement driven by data, training, and service innovation.

• Network optimization: expanding store footprint and service hours to enhance access (2,200+ locations as of May 2025).
• Health programs: rolling out large‑scale preventive care events and education campaigns reaching hundreds of millions annually.
• Sustainability roadmap: energy efficiency, supply‑chain measures, and low‑carbon store operations to meet the 2030 target.
• Market focus: prioritizing health & beauty category expansion to capture incremental market share consistent with the 5% growth objective.

Sugi Holdings Co.,Ltd. (7649.T) Vision Statement

• Integrity: All operations adhere to strict ethical standards and transparency to preserve stakeholder trust and regulatory compliance.
• Innovation: Continuous investment in R&D to enhance pharmaceutical, retail, and digital service offerings.
• Customer Commitment: Prioritizing customer outcomes and satisfaction across clinics, pharmacies, and digital channels.
• Sustainability: Reducing environmental impact and promoting responsible practices across the value chain.
• Collaboration: Leveraging cross-functional teamwork and external partnerships to scale capabilities and improve efficiency.
• Community Engagement: Supporting local initiatives and social causes through funding and volunteerism.

• Scale digital health platforms and omnichannel retail to widen access and convenience for customers.
• Increase targeted R&D spending to translate innovations into market-ready products and services while monitoring ROI.
• Embed sustainability targets into procurement, logistics, and store operations to meet ongoing emissions-reduction milestones.
• Formalize collaboration frameworks (internal and external) to sustain efficiency gains and accelerate knowledge transfer.
• Enhance community investment programs to deepen social impact and employee engagement.