Mission Statement, Vision, & Core Values (2026) of Osaka Gas Co., Ltd.

Founded in 1897, Osaka Gas Co., Ltd. (9532.T) blends a century-plus legacy with a forward-looking Long-Term Management Vision to 2030, positioning itself as an innovative energy and service company guided by a customer-centric corporate motto, "Service First"; the Daigas Group's mission to create value for customers, society, shareholders and employees is reflected in concrete strategic aims - expanding beyond the Kansai area to national and international lifeline businesses, delivering stable gas supplies and new solutions, and showcasing carbon-neutral offerings at the Osaka-Kansai Expo 2025 - while core values like adaptability, curiosity, tenacity, safety-first and integrity underwrite efforts to be the most trusted provider and the first choice of customers.

Osaka Gas Co., Ltd. (9532.T) - Intro

• Corporate motto: 'Service First' - prioritizing customer needs in product, safety, and service design.
• Group identity: Daigas Group - aims to create value for customers, society, shareholders, and employees.
• Strategic horizon: Long-Term Management Vision 2030 - transition to an innovative, carbon-conscious energy and services provider.
• Global engagement: active participation in international decarbonization initiatives and public showcases such as the Osaka‑Kansai Expo 2025.

• Provide safe, reliable, and affordable energy and associated services to households, commercial customers, and industry.
• Accelerate decarbonization by scaling low‑carbon fuels (LNG, hydrogen/ammonia blends), carbon neutrality solutions (CCUS, electrification), and energy-management platforms.
• Create social value by solving regional and urban challenges (energy resilience, smart cities, heat/utilities optimization).

• Be the first-choice energy & services partner for customers through integrated solutions that blend gas, electricity, heat, digital services, and new fuels.
• Achieve significant CO2 reductions across the value chain and demonstrate scalable carbon-neutral technologies (target alignment under Vision 2030 initiatives).
• Grow overseas businesses in LNG value chains, hydrogen, and energy services to diversify revenue and technological reach.

• Customer First - tailor services and maintain safety and service quality.
• Innovation - invest in R&D, digital platforms (IoT, energy management), and pilot low‑carbon technologies.
• Sustainability - integrate environmental targets into capital allocation and new business development.
• Stakeholder Value - balance returns to shareholders with social investments and employee development.

• Decarbonization portfolio - scale LNG, hydrogen/ammonia imports, biogas, and electrification projects while piloting CCUS across industrial customers.
• Customer solutions - expand energy‑as‑a‑service offerings, home energy management systems, and B2B integrated services (heat, power, fuels, maintenance).
• Digital transformation - deploy IoT and analytics for customer engagement, demand forecasting, and grid/asset optimization.
• Overseas growth - invest in upstream and midstream LNG assets and international hydrogen value chains to secure fuel supply and capture growth markets.

• Osaka Gas is presenting carbon-neutral and smart-energy demonstrations at Expo 2025, highlighting hydrogen blending, synthetic fuel use cases, and integrated local energy systems.
• These public demonstrations align with Vision 2030 targets to validate technologies for wider commercial rollout.

• Governance - strengthen board oversight on climate, risk management, and capital allocation toward low‑carbon projects.
• Shareholder returns - pursue balanced policy of dividends and disciplined reinvestment to fund strategic transformation.
• Employee engagement - reskilling programs for transition to new-energy businesses and safety-first culture continuity.

Osaka Gas Co., Ltd. (9532.T) - Overview

• Mission statement focus: Deliver high-quality, Kansai-developed services broadly while pushing beyond customer, business, and corporate boundaries to create social and economic value.
• Vision (Long-Term Management Vision 2030): Transform into an innovative energy & service company that remains customers' first choice through decarbonization, digitalization, and diversified service platforms.
• Core values: customer-centricity, safety & reliability, sustainability, co-creation with communities and partners, and employee development.

• Four types of value (explicit commitments)
  • Value for customers: reliable energy supply, diversified services (residential, commercial, industrial), convenience through digital platforms.
  • Value for society: decarbonization pathways (hydrogen, ammonia, CCUS trial projects), disaster-resilient infrastructure, regional community investments.
  • Value for shareholders: stable dividends policy, balanced capital allocation, earnings growth via new-energy businesses.
  • Value for employees: human capital investment, safety-first culture, diversity & skills development programs.

Osaka Gas Co., Ltd. (9532.T) - Mission Statement

• Core aspiration: Become the company 'most trusted by society and customers' through steady supply, safety, and service innovation.
• Geographic expansion: Move from regional (Kansai) focus to nationwide and global deployment of energy networks and solutions.
• Business scope: Transform from a gas supplier into a comprehensive lifeline provider delivering energy, safety, and daily-life services.
• Resilience and disaster readiness: Build infrastructure and services that sustain social and economic activity during crises.
• Stakeholder value: Create holistic value for customers, society, shareholders, partners, and employees.

• Energy security - maintain stable city-gas supply and diversify upstream sourcing and storage to reduce volatility risk.
• Decarbonization - scale hydrogen, biomethane, and electrification solutions while deploying carbon-reduction technologies across customers and assets.
• Network & engineering - monetize network assets by offering integrated energy services, CHP, microgrids, and infrastructure solutions beyond gas delivery.
• Digital & customer experience - use data and platform services to deliver convenience, predictive maintenance, and new service bundles for households and businesses.
• Resilience & disaster preparedness - harden infrastructure, ensure rapid restoration capabilities, and offer lifeline services (energy, water-related systems, emergency support) in disasters.

• Broaden customer touchpoints through non-gas services and platform offerings to increase revenue share from solution businesses.
• Progressively reduce greenhouse gas intensity across the group, with accelerated investments in hydrogen, biomethane, and CCS-linked projects.
• Expand geographic footprint by scaling engineering, LNG supply chain, and distributed-energy projects beyond Kansai into other Japanese regions and selected overseas markets.

Osaka Gas Co., Ltd. (9532.T) - Vision Statement

• Expand low‑carbon supply: scale supply of hydrogen, ammonia blends, and biomethane across domestic and overseas markets.
• Customer centricity: digital platforms to raise customer retention, increase smart meter penetration and cross‑sell energy services.
• Operational resilience: maintain high reliability metrics for gas supply, reduce incident frequency and strengthen supply diversification.

• Adaptability - Rapidly align investments and product offerings to shifting policy, market and customer needs; examples include accelerated biogas and hydrogen pilot rollouts and flexible LNG procurement contracts.
• Curiosity - Continuous R&D and startup collaboration programs to drive new service lines (distributed energy, residential energy management, and e‑mobility solutions).
• Tenacity - Sustained focus on business continuity and finance discipline through commodity cycles; capital allocation prioritized to preserve investment-grade credit metrics.
• Safety First - A corporate culture that targets zero incidents and benchmarks safety KPIs across domestic networks and international assets.
• Integrity - Transparent disclosure practices, compliance programs and a code of conduct that guide dealings with customers, regulators and investors.
• Community Engagement - Localized community programs, social infrastructure investments and stakeholder outreach around major projects and decarbonization initiatives.

• Safety KPIs tracked quarterly across distribution networks and construction sites (incident‑rate reductions targeted each year).
• Compliance: periodic external audits, whistleblower channels and anti‑corruption controls applied to domestic and overseas projects.
• Supply security: diversified LNG procurement and strategic storage capacity to mitigate short‑term market shocks.

• Adaptability - Pivoting procurement and storage strategies during tight global LNG markets to secure off‑take while protecting customers from price shocks.
• Curiosity - Investing in pilot hydrogen blending projects and collaborating with industrial partners to validate commercial pathways.
• Tenacity - Maintaining investment into critical infrastructure upgrades and customer service expansion despite cyclical commodity headwinds.
• Safety First - Mandatory safety training programs and capital spend on sensorization and remote monitoring across distribution assets.
• Integrity - Regular financial disclosures, sustainability reports and stakeholder engagement on project impacts and benefits.
• Community Engagement - Local employment, skills programs and environmental remediation tied to facility developments.