Mission Statement, Vision, & Core Values (2026) of Japan Airport Terminal Co., Ltd.

Founded in 1953, Japan Airport Terminal Co., Ltd. (9706.T) has pioneered private-sector terminal management at Haneda Airport, operating and expanding passenger facilities including the development of Terminal 3 and international flight terminals to meet rising traveler demand; guided by a mission to deliver safe, convenient, and high-quality services, the company balances public infrastructure responsibilities with business performance, pursues a vision "To Be a World Best Airport" focused on stakeholder satisfaction, and grounds its strategy in core values-Customer Satisfaction, Innovation, Safety and Security, Environmental Responsibility, Community Engagement, and Transparency-while integrating digital technologies and sustainability initiatives to enhance service quality and operational resilience.

Japan Airport Terminal Co., Ltd. (9706.T) - Intro

• Founded: 1953
• Primary asset/operation: Passenger terminals at Haneda Airport (Terminals 1, 2, and the international terminal - Terminal 3)
• Ticker: 9706.T (Tokyo Stock Exchange)

• Terminal development: phased expansions including the creation/upgrade of the international terminal (opened as Haneda International Terminal in 2010, later rebranded Terminal 3) and expansions to Terminal 2 to absorb rising passenger flows.
• Service portfolio: terminal facility management, retail leasing and concession management, ground-level passenger services, and airport-related construction and maintenance.
• Role balance: operates with a hybrid public-good / commercial focus to ensure safe, efficient public infrastructure while producing returns for shareholders.

• Safety: continuous investment in terminal safety systems, staff training, and disaster-response capability aligned to national aviation safety standards.
• Customer experience: retail and passenger amenities strategy focused on dwell-time monetization, duty-free/international retail, and improved passenger flow with digital wayfinding and queue management.
• Community & stakeholders: coordination with Tokyo Metropolitan Government, airlines, and local businesses to optimize connectivity and local economic impact.

• Digital integration: adoption of biometric and contactless passenger processing trials, mobile-based passenger information, and data-driven operations to reduce dwell times and improve resource allocation.
• Energy & environment: initiatives include energy-efficiency upgrades in terminal HVAC and lighting, introduction of renewable energy (solar installations where feasible), waste reduction programs, and alignment with broader industry carbon-reduction targets (company-level targets aim to support Japan's net-zero by 2050 pathway).
• Metrics focus: energy consumption per passenger, waste diversion rate, and greenhouse gas emissions intensity are tracked as part of corporate sustainability reporting.

• Philosophy: balance of public service and business viability-providing reliable public infrastructure while delivering shareholder value.
• Governance: listed company governance with a Board, external auditors and disclosure practices aligned to TSE rules; strategic coordination with airport landlords and regulators.

• Capacity optimization: align terminal capacity and retail mix to returning/increasing passenger volumes following COVID-era declines.
• Revenue diversification: expand non-aeronautical revenue (retail, F&B, advertising, logistics services) and leverage terminal real estate and concessions.
• Sustainability and resilience: reduce carbon intensity, improve resource efficiency, and enhance disaster resilience of terminal infrastructure.

Japan Airport Terminal Co., Ltd. (9706.T) - Overview

• Provide safe and secure terminal operations by maintaining rigorous safety-management systems, emergency preparedness, and collaboration with airport authorities and regulators.
• Deliver convenience and quality through well-designed passenger flows, clear signage, efficient check-in and baggage handling interfaces, and a wide range of retail and F&B services.
• Enhance passenger comfort with clean, accessible facilities, lounge/amenity provision, and services for families, seniors, and travelers with reduced mobility.
• Integrate technology (digital wayfinding, contactless payments, operational analytics) to improve throughput, reduce dwell-time friction, and personalize passenger experiences.
• Embed sustainability across operations (energy efficiency, waste reduction, ESG reporting) to reduce environmental footprint and align with national and airport decarbonization targets.

• Operational excellence: ongoing investments in safety systems, staff training, and business-continuity planning.
• Customer experience: upgrading commercial layouts, introducing omnichannel retail services, and expanding passenger amenities.
• Technology adoption: digitizing touchpoints (self-service kiosks, mobile apps, analytics) to increase convenience and operational visibility.
• Sustainability initiatives: energy-saving retrofits, LED lighting, waste-management programs, and reporting to stakeholders.

• Safety & compliance: continuous audits and investment in risk controls to maintain regulatory certifications and passenger confidence.
• Service quality metrics: monitoring dwell times, queue lengths, retail conversion rates, and passenger satisfaction indices to guide improvements.
• Commercial performance: optimizing lease mix and concession terms to boost non-aeronautical revenue per passenger.
• Sustainability KPIs: tracking energy use, waste diversion rates, and emissions reductions as part of ESG reporting and target-setting.

Japan Airport Terminal Co., Ltd. (9706.T) - Mission Statement

• Customer-centric operations: design terminals and retail environments that maximize passenger convenience, accessibility, and satisfaction.
• Operational excellence: adopt global best practices to ensure safety, punctuality, and reliability in terminal services and passenger flows.
• Stakeholder trust: build long-term partnerships with airlines, retailers, local government, and community groups to sustain growth and social license to operate.
• Sustainability and resilience: reduce environmental footprint, strengthen disaster preparedness, and adapt to changing travel patterns and technologies.
• Employee development: invest in staff training, inclusive workplace practices, and innovation incentives to maintain high service quality and morale.

• Raise retail revenue per passenger via curated brand mixes and digital commerce integration.
• Enhance passenger convenience through contactless technologies, wayfinding, and efficient transfer corridors.
• Implement ESG measures that reduce energy intensity and improve local environmental outcomes.
• Strengthen resilience to demand shocks-pandemics, natural disasters, and regulatory shifts-through diversified revenue streams and agile cost management.

Japan Airport Terminal Co., Ltd. (9706.T) - Vision Statement

• Deliver world-class terminal services that maximize passenger convenience, accessibility, and satisfaction.
• Operate efficient, resilient terminal infrastructure that supports airline and airport partners in growth and recovery cycles.
• Create commercial platforms (retail, F&B, parking, services) that sustainably grow non-aeronautical revenues while enhancing passenger experience.

• To be Asia's leading airport terminal operator, recognized for outstanding customer satisfaction, continuous innovation, uncompromising safety, environmental stewardship, and deep community engagement.

• Customer Satisfaction - Measured service standards and KPI targets guide front-line operations: passenger flow management, wayfinding, lounge and retail convenience, queue times and complaint resolution. The company benchmarks against international terminal performance and strives to raise net promoter and satisfaction scores year-over-year.
• Innovation - Targeted investment in automation, digital wayfinding, contactless retail and check-in, and data-driven passenger forecasting to reduce delays and boost per-passenger spend. The innovation agenda aligns capital expenditures with efficiency gains and revenue uplift across terminals.
• Safety and Security - Comprehensive security systems, regular emergency-response drills, and infrastructure upgrades to meet national and ICAO-aligned standards; continuous monitoring reduces incident exposure and reinforces passenger confidence.
• Environmental Responsibility - Initiatives to lower energy use, reduce waste, promote recycling, and deploy low-emission equipment. Environmental performance is integrated into capital planning and partner selection.
• Community Engagement - Programs to hire locally, collaborate with municipal stakeholders, support tourism initiatives, and contract local suppliers to amplify regional economic benefit.
• Transparency - Regular, timely disclosures and stakeholder communications to maintain trust with investors, regulators, tenants, and the traveling public.

• Customer-centric KPIs: reduce average security/processing wait times and increase retail conversion per passenger.
• Technology: phased rollouts of contactless and data-analytics projects to improve throughput and tenant performance.
• Safety: capital allocation for security upgrades and training to maintain regulatory compliance and minimize service interruptions.
• Environment: implement energy-efficiency retrofits, waste-reduction programs, and supplier sustainability standards as part of OPEX and CAPEX planning.
• Community: expand procurement and hiring pathways for local businesses and workforce development tied to terminal growth.

• Board oversight integrates operational performance with sustainability and compliance reporting to ensure alignment of mission and investor expectations.
• Transparent reporting cadence and stakeholder engagement underpin trust and support capital-market access and long-term corporate value creation.