Mission Statement, Vision, & Core Values (2026) of transcosmos inc.

Founded in 1966, transcosmos Inc. has leveraged nearly 60 years of BPO and digital transformation expertise to build a truly pan-Asian footprint-operating from 182 sites across a workforce of more than 70,000 people-and has been recognized as a Leader in Customer Experience Management for four consecutive years, all while driving client competitiveness through a blend of skilled human capital, cutting‑edge technology, DE&I-centered culture, KAIZEN-driven quality practices and an explicit commitment to co-creating a well‑being society and supporting the SDGs as a Sustainable Transformation Partner.

transcosmos inc. (9715.T) - Intro

• Core service areas: digital marketing, e-commerce solutions, customer support, and BPO.
• Geographic footprint: strong presence across Asia with tailored services for local markets and cultural nuances.
• Strategic emphasis: blend of human capital and technology (AI, automation, platform integrations) to drive durable client outcomes.

• Mission - empower clients' competitiveness by delivering superior services through a combination of people and technology that are culturally and operationally aligned with market realities.
• Vision - be the Global Digital Transformation Partner for clients, enabling seamless, data-driven customer experiences and scalable commerce operations.
• Core values - client-centricity, operational excellence, continuous innovation, respect for local markets and cultures, and people development.

• Market listing: Tokyo Stock Exchange (ticker 9715.T).
• Consolidated revenue (most recent fiscal year, approximate): JPY ~230 billion - reflecting scale across services and geography.
• Revenue drivers: e-commerce operations, digital marketing services, and large-scale contact center/BPO contracts.
• Investment posture: sustained reinvestment in technology platforms, automation (RPA/AI), and regional operations to capture recurring contract revenue and platform-led growth.

• Localized delivery: cross-border hubs and in-market teams that adapt global capabilities to cultural and consumer behavior differences.
• Scalable operations: site network and headcount enable rapid scaling of customer support and commerce operations during peak demand.
• Technology-led efficiency: adoption of AI, automation and analytics reduces cost-to-serve while improving experience metrics (CSAT, FCR).
• Trusted partnerships: long-standing relationships across retail, technology, finance and travel verticals support multi-year transformation programs.

transcosmos inc. (9715.T) - Overview

transcosmos inc. (9715.T) positions itself as a Global Digital Transformation Partner, combining human capital and cutting-edge technology to enhance client competitiveness and co-create a sustainable society. The company's strategic orientation centers on people development, digital services expansion, and sustainability aligned with the SDGs and ESG principles.

• Founded: 1966
• Headquarters: Tokyo, Japan
• Stock code: 9715.T (Tokyo Stock Exchange)

Mission Statement (concise)

• Deliver valuable services by merging highly skilled professionals with world‑class technologies.
• Enhance client competitive strength via superior 'people' and 'technology' to exceed expectations.
• Prioritize development of skilled professionals as essential for employee and company growth.
• Co‑create a well‑being society with clients, contributing to SDGs and furthering ESG initiatives.
• Promote human capital management centered on employee well‑being within its sustainability policy.
• Serve as a Global Digital Transformation Partner, enabling clients' transformations through digital technology.

Selected performance & structural data

How mission links to strategy and KPIs

• Digital revenue mix: accelerated shift toward digital services (platforms, DX solutions, e‑commerce and marketing technology) to increase recurring, higher‑margin business - target to grow digital share year‑on‑year.
• Human capital metrics: ongoing investments in training, certification and well‑being programs - KPIs include employee retention, internal promotion rate, and diversity ratios.
• Sustainability & ESG: integration of SDG‑aligned initiatives (community co‑creation projects, carbon reduction efforts, supplier engagement) with public disclosures and target setting.
• Client outcomes: focus on measurable client KPIs - conversion lift, cost savings in contact center operations, and speed of digital rollout.

Examples of initiative alignment

• People + Tech: centralized DX hubs combining data analytics, AI and CX design with trained specialists to shorten time‑to‑value for clients.
• Well‑being & Human Capital Management: programs to improve work‑life balance, mental health support and skills development tied to retention and productivity metrics.
• ESG & SDG contributions: client co‑creation projects aimed at inclusive employment, digital inclusion and reduction of environmental footprint across operations.

For deeper investor‑focused context and stakeholder analysis, see: Exploring transcosmos inc. Investor Profile: Who's Buying and Why?

transcosmos inc. (9715.T) - Mission Statement

• Be a Global Digital Transformation Partner: deliver end-to-end digital transformation (DX) services - from marketing and data analytics to contact centers, e-commerce enablement and cloud-native solutions - to help clients adapt to rapidly changing markets.
• Co-create a well-being society: pursue sustainable business models and social value through ESG initiatives, carbon reduction, and programs that support client and community resilience.
• Embed DE&I into the core: create an inclusive workplace where all employees can maximize their abilities and remain motivated, raising organizational capability and innovation.

• DE&I as institutional DNA - equal opportunity, diverse talent pipelines, and inclusive leadership development so every employee can contribute at full capacity.
• Sustainable business & employee growth - long-term profitability aligned with human capital development, upskilling and wellbeing programs.
• Global Digital Transformation Partner - scale and local presence to support multinational clients with digitally-led customer experience, operations and BPO services.
• Sustainable Transformation Partner - active contribution toward SDGs and measurable ESG outcomes in collaboration with clients and stakeholders.

• Client-Centric Co-Creation: prioritize measurable outcomes and continuous iteration with clients across marketing, sales, CX and digital operations.
• Data-Driven Innovation: invest in analytics, AI and cloud platforms to create predictive, automated services that reduce cost and time-to-value.
• People First: emphasize wellbeing, career mobility, and inclusive talent development as drivers of productivity and retention.
• Responsible Growth: align revenue growth with ESG targets and transparent governance.

• Diversity pipelines: targeted hiring and international mobility to broaden talent mix and cross-border competence.
• Leadership development: programs to accelerate underrepresented talent into leadership tracks and increase percentage of women managers.
• Well-being: mental health support, flexible work models and reskilling initiatives to sustain motivation and capability.

• Clients achieve faster DX through integrated offerings (marketing tech, CX operations, cloud & automation) that reduce cycle times and improve conversion/retention metrics.
• Sustainability outcomes: transcosmos leverages supplier engagement, operational efficiency and digital solutions to reduce client and own carbon footprints.
• Social impact: upskilling and inclusive hiring contribute to local communities and broader SDG targets.

transcosmos inc. (9715.T) - Vision Statement

• Flexibility: rapid adaptation of service design and delivery to client needs across markets and channels.
• Quality: KAIZEN-driven continuous improvement, with client-specific QA and process standardization.
• Client-orientation: service development that is co-created with clients, emphasizing measurable business outcomes.
• Human capital focus: employee well-being, skills development, and bottom-up training models.
• DE&I: embedding diversity, equity, and inclusion to unlock employee potential and innovation.
• Sustainability & ESG: integrating ESG goals into business models to support clients' sustainable transformation.

• KAIZEN practices and bottom-up training - frontline-driven improvements tailored per client engagement.
• Human-centered HR policies - mental health programs, flexible work arrangements, and career-pathing to retain talent.
• Digital capability investments - cloud, AI, RPA, and CX platforms to accelerate client DX programs.
• Global delivery footprint - multilingual, multi-cultural teams enabling 24/7 services and localized solutions.

• Client satisfaction and retention: long-term contracts and recurring revenue streams, with digital services comprising an increasing share of total revenue.
• Operational efficiency: RPA and automation initiatives reducing cost-per-ticket and improving SLA adherence in contact center operations.
• Employee engagement: human capital investments reducing turnover and raising internal promotion rates through bottom-up KAIZEN training.
• ESG impact: initiatives targeting greenhouse gas reduction, diversity targets, and community well-being programs aligned with SDG goals.