Mission Statement, Vision, & Core Values (2026) of BrightSpring Health Services, Inc.

At BrightSpring Health Services, a national leader operating in all 50 states and serving over 450,000 clients, patients, and customers every day, a clear mission, vision, and set of core values drive care for complex and chronic populations-backed by 45 years of experience and a workforce of more than 37,000 full‑time equivalent professionals delivering home health, hospice, behavioral health, and pharmacy therapy management; grounded in a "Quality First" framework, BrightSpring invests in people, processes, electronic health records, data analytics, telehealth, and care management platforms to become the preferred provider platform that connects caregivers and communities, emphasizes integrity, compassion, collaboration, accountability, and respect, and propels continuous improvement and innovative solutions across the future continuum of care.

BrightSpring Health Services, Inc. (BTSG) - Intro

• Nationwide footprint: presence in all 50 U.S. states.
• Daily reach: >450,000 clients, patients, and customers served each day.
• Workforce: >37,000 full-time equivalent (FTE) employees including caregivers, nurses, therapists, pharmacists, technicians, and administrators.
• Experience: 45+ years of clinical and operational service delivery.

• Provide compassionate, high-quality, person-centered care to complex and chronically ill populations.
• Improve clinical outcomes and quality of life through evidence-based care models and integrated services.
• Support clients, families, and communities with accessible, reliable, and culturally competent services.

• Be the national leader in community-based and home-centered care for complex populations.
• Advance a scalable, technology-enabled care model that improves outcomes while lowering total cost of care.
• Create a trusted network of clinicians and partners delivering seamless transitions across care settings.

• Compassion - prioritize dignity and empathy in every interaction.
• Clinical Excellence - apply evidence-based practices and continuous learning.
• Integrity - operate transparently and ethically with patients, families, and partners.
• Innovation - invest in people, processes, and technology to enhance care delivery.
• Collaboration - partner across payers, providers, and communities to drive better outcomes.

• Quality & Outcomes: Standardize clinical protocols and outcome measurement across service lines to ensure consistent quality for 450,000+ daily recipients.
• Workforce Development: Recruit, retain, and upskill a 37,000+ FTE workforce through training, career pathways, and supportive workplace practices.
• Technology & Data: Expand technology-enabled care management, telehealth, and analytics to improve care coordination and measure impact.
• Growth & Integration: Scale integrated care models (home health, hospice, behavioral health, pharmacy) to reduce avoidable hospitalizations and total cost of care.
• Regulatory & Payer Alignment: Align clinical programs with value-based payment models and regulatory requirements to sustain long-term financial health.

• Home Health: Skilled nursing, therapy, and chronic disease management delivered at home.
• Hospice: End-of-life care prioritizing comfort, dignity, and family support.
• Behavioral Health: Community-based mental health and substance use services for complex populations.
• Pharmacy Therapy Management: Medication management and adherence programs supporting clinical outcomes.

• People: Ongoing clinical education, certification programs, and leadership development for a 37,000+ workforce.
• Processes: Lean methodologies, standardized care pathways, and performance measurement systems.
• Technology: Electronic health records, telehealth platforms, remote monitoring, and analytics to support population health management.

BrightSpring Health Services, Inc. (BTSG) - Overview

• Deliver best-in-class service and technology capabilities to improve clinical outcomes and operational efficiency.
• Develop differentiated platforms that expand the future continuum of care and enable scalable, innovative solutions.
• Invest in people, processes, and technologies to become the preferred provider platform for clients and patients.
• Operate under a data-driven 'Quality First' approach to ensure safer, more effective care pathways and better patient experiences.

• Clinical quality improvement initiatives (readmission reduction, medication reconciliation, falls prevention) tied to performance metrics.
• Technology investments (EHR integration, telehealth expansion, analytics) to improve care coordination and reduce total cost of care.
• Workforce development programs to recruit, retain, and upskill clinicians and care teams.
• Partnerships with payors and health systems to align incentives and scale value-based care models.

• Measure and report clinical KPIs (e.g., readmission rates, patient satisfaction/NPS, medication adherence) tied to executive incentives.
• Standardize evidence-based care pathways and embed them in clinical workflows and technology platforms.
• Invest in telehealth and remote monitoring to increase access and lower avoidable utilization.

• Platform M&A to add complementary capabilities and accelerate scale in high-growth segments.
• Developing differentiated care-management solutions for chronic disease, behavioral health integration, and post-acute transitions.
• Leveraging analytics to identify high-risk populations and deploy cost‑effective interventions.

BrightSpring Health Services, Inc. (BTSG) - Mission Statement

• Deliver compassionate, evidence-based care that improves clinical outcomes and quality of life.
• Empower caregivers and clinical teams with training, tools and technology to drive consistency and safety.
• Integrate data and analytics to measure outcomes, refine pathways and support value-based care.
• Expand access through scalable platforms (EHR, telehealth, care management) and partnerships.

• Be the platform of choice for payors, providers and families seeking integrated, outcome-focused services.
• Continuously improve services by prioritizing what measurably improves patient outcomes and experience.
• Invest strategically in personnel, operational excellence and interoperable technologies that scale.
• Advance new continuums of care through product and service differentiation that supports future growth.

• Patient-centeredness - every program and technology decision is evaluated by its impact on safety, dignity and outcomes.
• Integrity & accountability - transparent metrics, compliance and fiscal stewardship.
• Innovation - proactive adoption and development of digital tools and care models.
• Collaboration - cross-disciplinary teams and partnerships to close gaps in care.
• Equity & inclusion - expanding access and tailoring services for diverse populations.

• Scale technology platforms: expand EHR functionality, analytics pipelines and telehealth to drive standardized care pathways and real‑time outcomes measurement.
• Strengthen workforce development: targeted recruitment, clinical training and retention programs to ensure high-quality home- and community-based care.
• Optimize commercial and public payor relationships: grow value-based arrangements that reward outcomes and reduce total cost of care.
• Expand differentiated service offerings: develop new care management platforms and specialty programs to address aging, chronic disease and behavioral health needs.

BrightSpring Health Services, Inc. (BTSG) Vision Statement

• Integrity - honesty, transparency, and ethical behavior across all operations and partnerships.
• Compassion - prioritizing empathetic, high-quality care that supports clients and families.
• Collaboration - fostering internal teamwork and external partnerships to enhance service delivery.
• Accountability - ownership of roles and measurable responsibilities that directly affect care quality.
• Respect - ensuring dignity and equitable treatment for all individuals regardless of circumstances.
• LEGACY culture - Leadership, Environment, Get Going, Attitude, Communication, and You Are an Example, a behavioral framework driving everyday decisions.

• Workforce scale: over 15,000 clinical and support staff nationwide, enabling broad geographic coverage and local responsiveness.
• Clients served: hundreds of thousands of individuals annually through home care, therapy, behavioral health, and pharmacy services.
• Revenue scale: annual revenue exceeding $1 billion, reflecting integrated service lines and payer partnerships.
• Quality metrics: focused reductions in avoidable hospital readmissions and improvements in functional outcome scores across therapy programs.

• Integrity: Transparent reporting and compliance processes align with payer requirements and support sustainable contracts.
• Compassion: Clinical pathways and training prioritize person-centered plans, improving patient experience scores.
• Collaboration: Integrated care teams reduce care fragmentation and support value-based partnerships with health systems and payers.
• Accountability: Operational scorecards tie individual and team performance to clinical outcomes and financial results.
• Respect: Workforce policies and DE&I initiatives aim to retain talent and reflect the communities served.

• Leadership - Development programs for clinicians and managers to lead quality initiatives.
• Environment - Investments in safety, telehealth, and digital tools to enhance care delivery.
• Get Going - Operational agility to deploy resources where demand shifts occur.
• Attitude - Emphasis on empathy and resilience in client interactions.
• Communication - Standardized handoffs and care coordination protocols to reduce errors.
• You Are an Example - Every team member models organizational values in daily work.