Mission Statement, Vision, & Core Values (2026) of Pitney Bowes Inc. NT 43.

From its roots as a postage meter maker in 1920 to a SaaS-driven logistics partner serving clients in over 100 countries and more than 55 U.S. facilities, Pitney Bowes (NYSE: PBI) combines a century of heritage with modern scale-working with over 90% of the Fortune 500-while reporting a strong start to 2025 with $493 million in Q1 revenue and a GAAP EPS of $0.19 (a 74% year-over-year improvement); guided by a mission to simplify mail and parcel sending through ethical, transparent tech that reduces complexity and fraud, the company backs a vision powered by significant R&D investment (about $100 million), an 85% customer satisfaction score, and sustainability commitments including a 30% cut in emissions since 2020 and a net-zero goal by 2030, all reflected in core values-integrity, innovation (with $45 million for digital shipping R&D in 2023), collaboration (30% more cross-department projects), customer commitment (20% satisfaction lift after a new feedback system), accountability (85% of employees report ownership), and social responsibility-that position Pitney Bowes as the technology behind every important delivery.

Pitney Bowes Inc. NT 43 (PBI-PB) Intro

• Mission: Provide innovative solutions that simplify the sending of mail and parcels, enabling businesses to focus on their core operations.
• Vision: Be the indispensable global platform for commerce and communications-powering seamless, reliable, and data-driven sending and logistics for businesses of every size.
• Core values: customer-centricity, innovation, operational excellence, integrity, and sustainability.

Strategic Focus Areas

• Digital shipping and SaaS platforms: expanding cloud-native tools, APIs, and integrated logistics solutions for ecommerce and enterprise customers.
• Presort mailing services: leveraging scale and automation across domestic presort operations to reduce postage costs and improve delivery efficiency.
• Data and analytics: using address intelligence, location datasets, and data services to improve mail deliverability and customer targeting.
• Financial services: providing working capital, payment solutions, and leasing services to support SMB and enterprise customers.
• Operational footprint: optimizing >55 U.S. facilities and international presence in 100+ countries to balance cost, speed, and service coverage.

Key Metrics & Recent Financial Highlights

How Mission, Vision & Values Translate into Actions

• Product innovation: continuous investment in SaaS, APIs, and address-intelligence to simplify sending and logistics orchestration.
• Customer outcomes: tailoring presort and shipping solutions to reduce costs and time-to-delivery for enterprise mailers and ecommerce sellers.
• Operational rigor: consolidating and modernizing facilities, automation, and presort workflows to drive margin improvement.
• Sustainability & compliance: implementing greener logistics practices and data governance consistent with corporate integrity commitments.
• Partnerships & ecosystem: integrating with carriers, marketplaces, and fintech partners to expand value for customers and merchants.

Pitney Bowes Inc. NT 43 (PBI-PB) - Overview

• Mission focus: simplify sending mail/parcels and reduce operational complexity for clients across SMB, enterprise, and public sectors.
• Ethical commitments: treat employees, customers, partners, and communities with fairness, honesty, trust, and integrity.
• Technology goals: increase security, reduce fraud risk, and streamline fulfillment and postal operations.
• Customer role: act as a key technology partner to improve operational efficiency and customer satisfaction.
• Continuous innovation: invest in software, data analytics, and logistics automation to meet evolving delivery demands.

• Customer centricity - prioritize solutions that reduce client friction and improve delivery certainty.
• Integrity & transparency - publicly report performance, comply with regulatory obligations, and maintain ethical supplier and partner relationships.
• Innovation & quality - pursue R&D in software, automation, and secure payment/postage systems to stay relevant in digital commerce.
• Operational resilience - emphasize security, fraud detection, and continuity of service for critical mailing and parcel flows.
• Sustainability & community - efforts to reduce environmental footprint of shipping and to support communities through workforce programs.

Pitney Bowes Inc. NT 43 (PBI-PB) - Mission Statement

• Deliver integrated hardware, software, and services that simplify parcel, mail, and e-commerce operations for enterprises and SMBs.
• Invest in digital transformation to convert legacy processes into scalable, cloud-enabled workflows.
• Provide measurable ROI via improved throughput, lower error rates, and faster delivery cycles.

• Innovation: Allocating approximately $100 million annually to research and development focused on digital solutions and automation.
• Customer centricity: Achieving an 85% customer satisfaction score in the latest survey, reflecting a strong focus on understanding and responding to client needs.
• Sustainability: Reporting a 30% reduction in carbon emissions since 2020 and targeting net-zero emissions by 2030.
• Global expansion: Driving a 15% increase in international revenue in 2023 via strategic partnerships and expanded services across Europe and Asia.

• Customer Obsession - design solutions around measurable customer outcomes and maintain an 85% CSAT baseline.
• Continuous Innovation - commit ~$100M to R&D to accelerate digital transformation and automation.
• Operational Excellence - deliver reliable, scalable platforms that reduce handling times and error rates.
• Sustainability - pursue aggressive emissions reductions (30% vs. 2020) and a net‑zero target by 2030.
• Global Collaboration - expand international footprint (15% revenue growth in 2023) through partnerships and localized offerings.

• Scale cloud-based shipping and logistics platforms to reduce customer integration time and TCO.
• Expand partnerships and localized service delivery in Europe and Asia to sustain international growth.
• Integrate sustainability into product design and operations to meet the 2030 net-zero commitment.
• Measure and improve customer outcomes to maintain or raise the 85% CSAT level.

Pitney Bowes Inc. NT 43 (PBI-PB) Vision Statement

• Integrity - Ethical behavior and transparency form the foundation of trust with customers, partners, and employees.
• Innovation - Focused R&D to deliver next-generation digital shipping and communications solutions; $45,000,000 invested in R&D for digital shipping solutions in 2023.
• Collaboration - Inclusive teamwork and external partnerships, driving a 30% increase in cross-departmental projects in 2023.
• Customer Commitment - Prioritizing customer needs and feedback; a 20% improvement in customer satisfaction after deploying a new feedback system.
• Accountability - Culture of ownership and performance, with 85% of employees reporting a sense of accountability for their work in 2023.
• Social Responsibility - Sustained efforts to reduce environmental impact and advance diversity, equity and inclusion across the workforce.

• Invest in targeted R&D to translate $45M annual digital shipping spend into platform capabilities, automation and analytics that reduce client shipping costs and delivery times.
• Scale collaboration tools and incentives to sustain cross-departmental project growth beyond the 30% increase achieved in 2023.
• Embed customer feedback loops into product development to maintain and improve the 20% uplift in satisfaction.
• Reinforce accountability through measurable KPIs and leadership development so the 85% employee accountability rate drives measurable business outcomes.
• Advance social responsibility commitments by expanding sustainability programs and diversity initiatives tied to operational metrics and reporting.