Mission Statement, Vision, & Core Values (2026) of Refex Industries Limited.

Refex Industries Limited, founded in 2002, has grown from a refrigerant gas refilling and manufacturing specialist into a diversified green-technology group-supplying environmentally friendly refrigerant gases for refrigeration, foam-blowing and aerosols while expanding into ash and coal handling, power trading, clean mobility and renewable energy-all underpinned by advanced computerised quality control and a corporate culture of professionalism, solidarity and open dialogue; guided by a mission to exceed customer expectations through continuous quality and productivity improvements, a vision to become the most preferred and innovative global player, and core values of integrity, excellence, fairness that align its operations with the United Nations Sustainable Development Goals and an ambition to help accelerate a net carbon-free transition.

Refex Industries Limited (REFEX.NS) - Intro

• Core businesses: refrigerant gas manufacturing & refilling, foam-blowing agents, aerosol propellants, ash/coal handling services, power trading, EV/clean mobility initiatives, and renewable energy projects.
• Operational focus: automated quality control (computerized systems), HSE compliance (health, safety, environment), and continuous process improvement.
• Corporate culture: professionalism, solidarity, openness, and dialogue to drive teamwork and innovation.
• Market reach: pan-India presence serving thermal power plants, industrial & commercial clients, and retail customers for refrigerant refills and allied services.
• Sustainable development alignment: active contribution toward UN Sustainable Development Goals through emissions reduction, cleaner fuels, and renewable power deployment.

• Expand refrigerant refilling network and cylinder exchange points across India to capture retail and commercial demand.
• Scale renewables & EV charging projects to improve mix of recurring, low-carbon revenue.
• Improve energy and material efficiency via computerized process controls to reduce emissions and input costs.
• Strengthen long-term service contracts in ash/coal handling and power trading to stabilize cash flows.
• Maintain regulatory compliance and HSE metrics: incident rates, emissions intensity, and waste management targets.

• SDG 7 (Affordable & Clean Energy): deployment of renewable capacity and energy-efficient services.
• SDG 9 (Industry, Innovation & Infrastructure): investment in automated manufacturing and quality control systems.
• SDG 12 (Responsible Consumption & Production): recycling/refilling programs for refrigerant cylinders and reduced leaking.
• SDG 13 (Climate Action): transition to lower-GWP refrigerants, reduction in scope 1/2 emissions through cleaner processes and renewables.

• Niche specialization in refrigerant refilling with established logistics and cylinder management capabilities.
• Diversified revenue base across products and services (manufacturing, services, power trading, renewables) to mitigate sector cyclicality.
• Technology-driven quality control enabling regulatory compliance and product consistency.
• Pan-India presence serving heavy industrial customers (thermal power plants) and broad commercial clientele.

Refex Industries Limited (REFEX.NS) - Overview

• Exceed customer expectations consistently by improving quality, productivity, value creation, and customer satisfaction, while delivering acceptable returns on investments.
• Deliver the highest quality products and services that meet or surpass industry standards across cooling solutions, heat exchangers and allied products.
• Build and sustain quality partnerships with shareholders, employees, suppliers, partners, customers and the community to drive mutual success and long‑term value.
• Set and maintain standards of excellence personally and professionally, committing to continuous improvement and high performance at all levels of the organization.
• Contribute to a net carbon‑free world by accelerating the clean energy transition through product innovation, process efficiencies and sustainable practices.
• Maintain an ongoing commitment to anticipating and meeting evolving customer needs-iterating on products, services and delivery to consistently exceed expectations.

• To be a globally respected provider of engineered thermal solutions recognized for superior quality, technical excellence and sustainable practices.
• To expand the company's footprint in energy‑efficient and low‑carbon cooling and heat‑transfer technologies, aligning product roadmaps with global decarbonization pathways.
• To deliver superior long‑term returns to stakeholders by combining operational discipline with targeted investments in technology, capacity and talent.

• Quality-first: uncompromising quality standards across design, manufacturing and after‑sales service.
• Customer-centricity: decisions and processes centered on measurable customer value and satisfaction.
• Integrity & transparency: ethical conduct, accurate reporting and stakeholder accountability.
• Innovation & continuous improvement: systematic investments in R&D, process enhancements and technology adoption.
• Sustainability: minimizing environmental footprint and enabling customers' energy transition goals.
• People & partnerships: nurturing talent and collaborative supplier/customer relationships for mutual growth.

• Product portfolio optimization toward energy‑efficient and low‑GWP refrigerant-compatible exchangers.
• Lean manufacturing deployments and automation to lift throughput and reduce per‑unit costs.
• Targeted R&D investments for modular, scalable heat‑exchange platforms that address HVACR, industrial and renewable‑energy markets.
• Supplier development and strategic sourcing to secure critical inputs and reduce lead times.
• Measurement systems (KPIs, dashboards) to track CSAT, quality, carbon intensity and margin expansion in real time.

• Customer-centric product excellence drives repeat revenue and higher lifetime value-improving topline predictability.
• Operational efficiency and margin expansion create capacity for reinvestment-supporting long‑term returns.
• Sustainability commitments reduce regulatory and transition risks and open access to green contracts and buyers.
• Robust stakeholder partnerships strengthen supply chain resilience and talent retention, reducing execution risk.

Refex Industries Limited (REFEX.NS) - Mission Statement

• Customer-centric innovation: design and deliver products and processes that improve customer ROI and reduce environmental impact.
• Operational excellence: raise efficiency, reduce waste and optimize asset utilization across manufacturing and supply chains.
• Stakeholder partnership: build long-term value for shareholders, employees, suppliers, customers and communities.
• Integrity & transparency: adopt best-practice governance, reporting and ethical conduct in all transactions.
• Decarbonization & sustainability: accelerate the transition to low-carbon operations and products.

• Be the most preferred company in core markets via innovation, quality and reliable supply.
• Develop collaborative, high-trust partnerships with shareholders, employees, suppliers, partners, customers and communities to drive mutual success.
• Set industry standards as a trendsetter-introducing new process benchmarks, product quality metrics and service levels.
• Operate with integrity, transparency and accountability in financial reporting, ESG disclosures and stakeholder communications.
• Contribute to a net carbon-free world by adopting clean energy, improving energy efficiency and pursuing carbon-reduction targets.
• Foster a high-performance culture emphasizing continuous improvement, learning and measurable excellence.

• Supplier diversity: onboard 30% new local suppliers within 2 years to strengthen resilience.
• R&D investment: allocate 2-4% of annual revenue to R&D and technology adoption.
• Inventory turns: improve to 6-8 turns per year through supply-chain digitization.
• Customer satisfaction (NPS): target NPS >50 for core product lines.

• Publish annual integrated reports with audited financials, ESG metrics and progress versus targets.
• Maintain independent board oversight and targeted committee structures for audit, risk and sustainability.
• Regular investor outreach and community engagement programs tied to measurable social impact KPIs.

Refex Industries Limited (REFEX.NS): Vision Statement

• Drive operational excellence through continuous improvement, automation and quality management to reduce defects and improve yield.
• Deliver customer-centric innovations that anticipate regulatory and climate-driven shifts in refrigerants and specialty chemicals.
• Embed sustainability across supply chains-reduce Scope 1 & 2 emissions, increase energy efficiency and adopt low-GWP product portfolios.

Core Values - The Pillars of Strategy and Culture

• Excellence: RIL commits to 'Repeating Excellence' - continuous refinement of processes, people capability building, and measurable KPI-driven performance improvements (OEE, first-pass yield, customer on-time delivery).
• Fairness: Objective, transaction-oriented decision making across procurement, sales and partnerships to build long-term trust with stakeholders.
• Leadership by Example: Setting industry benchmarks in product safety, regulatory compliance (e.g., transitions away from high-GWP refrigerants) and technological adoption.
• Integrity & Transparency: Ethical conduct, clear disclosures, and transparent governance to strengthen investor and partner confidence.
• Customer Value: Proactively exceed expectations through product reliability, regulatory support and aftermarket services that increase total customer lifetime value.
• Sustainability: Accelerate the clean energy transition by prioritizing low-GWP products, circularity in manufacturing and a road map to net carbon neutrality.

• Strategic levers: product portfolio shift toward low-GWP refrigerants, geographical diversification of sales, operational debottlenecking, strategic partnerships and targeted R&D investment.
• Governance & accountability: executive KPIs tied to environmental performance, customer satisfaction (NPS), safety (LTIFR) and financial returns.