Mission Statement, Vision, & Core Values (2026) of RHI Magnesita N.V.

RHI Magnesita N.V. stands at the heart of industries that rely on temperatures exceeding 1,200°C, delivering vertically integrated refractory solutions that span raw-material extraction, manufacturing and performance-based services; with a global footprint of more than 20,000 employees and contractors across 65 main production sites, 12 recycling facilities and over 70 sales offices, the company supplies critical products for steel, cement, non-ferrous metals and glass while aligning its mission of delivering sustainable high-temperature solutions with the UN Sustainable Development Goals and pursuing a vision to become a €10 billion industry leader-driven by core values of customer focus, innovation, openness, pragmatism, performance, safety and integrity.

RHI Magnesita N.V. (RHIM.L) - Intro

• Primary end markets: steel, cement, non‑ferrous metals, and glass.
• Global footprint: a workforce of over 20,000 employees and contractors across 65 main production sites, 12 recycling facilities, and more than 70 sales offices.
• Vertical integration enables control of raw materials, production quality and lifecycle services, reducing supply‑chain risk for customers.

• To keep high‑temperature industrial processes running safely and efficiently by supplying engineered refractory products, services and digital performance solutions.
• To partner with customers to improve plant availability, reduce lifecycle cost and support long‑term decarbonization of heavy industry.

• To be the partner of choice for customers' decarbonization journeys by combining materials science, circular practices (recovery & recycling) and digital performance services.
• To extend value beyond products - from raw materials and bricks to predictive maintenance, asset optimization and total refractory management contracts.

• Customer focus - solutions tailored to reduce downtime and lifecycle cost for high‑temperature assets.
• Innovation - continuous R&D in refractory chemistries, installation methods and digital monitoring tools.
• Openness & pragmatism - collaborative problem solving across global teams to deliver practical results on site.
• Performance orientation - measured outcomes, service contracts and KPI‑driven customer partnerships.
• Safety & integrity - safety-first operations and compliance underpin manufacturing, extraction and logistics activities.

• Aligning corporate strategy with the United Nations Sustainable Development Goals to reduce environmental impact and support sustainable industrial production.
• Focus on circularity via dedicated recycling facilities and in‑house recovery of refractory materials to lower raw‑material demand and waste.
• Positioning as a decarbonization partner: offering product and service solutions that help customers reduce CO2 intensity of their high‑temperature processes.

• Products: basic and engineered refractories, monolithics, bricks, precast shapes.
• Services: installation, maintenance, lifecycle management, predictive analytics and performance‑based supply contracts.
• Commercial benefits: reduced unplanned downtime, optimized refractory consumption, and total cost of ownership improvements for customers.

RHI Magnesita N.V. (RHIM.L) - Overview

• RHI Magnesita's mission is to deliver sustainable high-temperature industry solutions worldwide, empowering modern life.
• This mission anchors the company's provision of advanced refractory products, systems and services essential for high-temperature processes across steel, cement, non-ferrous, glass and other industrial sectors.
• Sustainability is embedded in the mission - RHI Magnesita supports customers' decarbonization by developing energy- and emissions-efficient refractories and repair/maintenance solutions that extend asset life and reduce process emissions.
• "Empowering modern life" signals the strategic role of refractories in enabling infrastructure, mobility, energy generation and industrial production.
• The mission has remained consistent across strategic cycles, providing clear guidance for capital allocation, R&D prioritization and commercial focus.

• Vision: To be the world's leading sustainable supplier of high-temperature solutions, combining materials, digital services and lifecycle support to maximize customer productivity and minimize environmental footprint.
• Strategic pillars: Operational excellence, portfolio optimization, sustainability & circularity, digital services and selective growth in high-value segments (e.g., engineered linings, hot repair technologies).
• R&D and innovation are directed toward longer-lived, lower-carbon refractories, alternative binders, recycling of spent refractories and digital predictive-maintenance offerings.

• Customer-centricity - tailoring solutions to reduce customers' total cost of ownership and carbon intensity.
• Safety & integrity - prioritizing employee and contractor safety in high-temperature environments.
• Sustainability & responsibility - integrating carbon reduction, waste minimization and circular material flows into product development and operations.
• Excellence & collaboration - cross-functional teams driving continuous improvement and global knowledge transfer.

• Product development: prioritizing refractories with higher lifetime and recyclability to lower customers' energy use and waste streams.
• Investments: capex targeted at capacity for engineered products, energy-efficiency upgrades and kiln/plant electrification where feasible.
• Commercial model: combined product + services (installation, monitoring, lifecycle management) to drive recurring revenue and capture value beyond initial sales.
• Partnerships: collaborative decarbonization projects with steelmakers, cement plants and foundries to pilot low-carbon raw materials and circular flows.

RHI Magnesita N.V. (RHIM.L) - Mission Statement

• To deliver engineered refractory solutions that enable safe, efficient and decarbonized high-temperature industrial processes worldwide.
• To partner with customers across steel, cement, non-ferrous and industrial minerals to optimize uptime, reduce total cost of ownership and support sustainability targets.
• To grow responsibly while investing in innovation, people and digital capabilities to stay at the forefront of the refractory industry.

• RHI Magnesita's vision is to be the driving force of the refractory industry, trusted by customers as their partner of choice, on the path to becoming a €10 billion company.
• Emphasizes leadership through innovation, customer trust and integrated service offerings across all major high-temperature industries.
• The €10 billion revenue target provides a clear growth horizon that shapes M&A, capacity and product-investment decisions.
• Positioning as a trusted partner focuses the company on long-term customer relationships, solutions-based sales and value-added services beyond brick supply.
• Strategic initiatives-digitalization of service, expanded technical support, circularity and low-carbon refractory products-are aligned to this vision.

• Customer Centricity - prioritize measurable customer outcomes: uptime, energy efficiency and emissions reduction.
• Safety & Sustainability - target zero-harm operations and continuous reductions in CO2 footprint across production and product use.
• Entrepreneurial Ownership - decentralized decision-making to accelerate local customer solutions and commercial agility.
• Technical Excellence - sustained R&D and application engineering to deliver differentiated, high-performance refractories.
• Integrity & Respect - transparent governance, compliance with regulations, and respect for employees and communities.

• Commercial: expanding aftermarket services, performance contracts and integrated plant solutions to deepen customer ties.
• Operational: selective capacity expansions and productivity projects to support higher-volume, higher-value product mix.
• M&A: bolt-on acquisitions to broaden product portfolio and regional presence, accelerating path to the €10bn milestone.
• Sustainability: developing low-CO2 refractories and recycling initiatives that reduce customers' process emissions and total cost of ownership.

RHI Magnesita N.V. (RHIM.L) - Vision Statement

• Customer focus: prioritize tailored solutions, long-term partnerships and measurable uptime improvements for steel, cement, non-ferrous and other high-temperature industries.
• Innovation: accelerate development of low-emissions refractories, digital monitoring and engineered system solutions to improve process efficiency and life-cycle costs.
• Openness: foster transparent decision-making, cross-functional knowledge sharing and active stakeholder engagement.
• Pragmatism: combine technical depth with rapid, practical problem-solving in volatile markets and complex sites.
• Performance: set clear KPIs, reward delivery, and pursue continuous improvement across operations and commercial activities.
• Safety & integrity: embed occupational safety and responsible conduct as non-negotiable foundations of every project and site.

• Customer outcomes: target double-digit reductions in total refractory life-cycle cost for major customers through engineered systems and predictive services.
• Sustainability targets: commit to material CO2 intensity reductions (roadmap to 2030) through low-carbon raw materials, industrial electrification and energy-efficiency programs at plants.
• Operational KPIs: improve plant on-time delivery, reduce unplanned shutdowns for customers, and drive year-on-year margin expansion via productivity initiatives.
• Safety goals: pursue Lost Time Injury Frequency Rate (LTIFR) reductions with zero-tolerance for major safety breaches across all sites.

• Product and system innovation - expand engineered refractories, pre-cast and monolithic solutions, and digital monitoring for predictive maintenance.
• Customer-centric commercial model - life-cycle service contracts, bundled offerings and localized technical support to increase share-of-wallet.
• Operational excellence - lean manufacturing, plant modernization and supply-chain resilience to protect margins and service levels.
• M&A and portfolio optimization - selectively acquire complementary technologies and divest non-core assets to sharpen focus on high-value segments.
• Talent and culture - invest in skills for advanced materials, digital capabilities and safety leadership to sustain long-term competitiveness.

• Revenue growth and segment mix (steel, cement, non-ferrous, industrial).
• Adjusted EBIT/EBITDA margins and free cash flow conversion.
• R&D intensity and commercialization rate of low-carbon products.
• Safety performance (LTIFR) and site-level audit results.
• Progress against CO2 intensity and absolute emissions targets.