Mission Statement, Vision, & Core Values (2026) of RS Group plc.

Step into the engine room of RS Group plc - a purpose-led industrial leader stocking over 830,000 products across 31 countries, driven by a concise mission to 'make amazing happen for a better world' and a vision to be the 'first choice' for employees, customers, suppliers, communities and shareholders; discover how the company's freshly introduced (April 2024) core values - 'We are one team, We deliver brilliantly, We do the right thing, We make every day better' - are shaping customer experience and innovation, and learn how RS Group is aligning commercial strategy with sustainability commitments including a target to deliver a net-zero supply chain by 2050 while tackling design, procurement, inventory and maintenance challenges worldwide.}

RS Group plc (RS1.L) - Intro

• Product breadth: over 830,000 stocked industrial products spanning electronics, automation, tools, fasteners and maintenance supplies.
• Geographic footprint: operations in 31 countries, serving engineers, procurement teams and maintenance professionals worldwide.
• People: a global workforce of approximately 6,000-7,000 employees (customer-facing, technical and supply-chain roles).

• Mission: to 'make amazing happen for a better world' - inspiring current and future generations to create lasting positive impact through technology, services and partnerships.
• Vision: to be the first choice for every stakeholder - employees, customers, suppliers, communities and shareholders.
• Purpose-led culture: the company emphasizes customer experience, continuous innovation and operational excellence to differentiate its high-service model.

• Net-zero ambition: committed to achieve a net-zero supply chain by 2050, aligning procurement, logistics and supplier engagement with long-term decarbonisation goals.
• Operational focus areas: responsible sourcing, energy efficiency across distribution centres, low-carbon logistics and circular-product initiatives.

• Customer-first model: integrated online platform, technical support and local supply-chain capabilities to reduce downtime and speed procurement cycles.
• Digital & data: investments in e-commerce, analytics and inventory tools to drive faster sourcing, forecast accuracy and tailored service levels.
• Supplier partnerships: long-term supplier relationships and distribution agreements to secure availability and sustainability improvements across the value chain.

RS Group plc (RS1.L) - Overview

• Mission focus: deliver practical, innovative solutions that help customers solve engineering and maintenance challenges while contributing to sustainability and community welfare.
• Scope: distribution of electronic, electrical, and industrial components to professional customers across multiple sectors and geographies.
• Longevity: the mission has been retained through the company's rebrand and strategic evolution, signalling continuity in purpose-driven growth.

• Be the first-choice technical partner for engineers and maintenance teams globally.
• Create long-term stakeholder value through sustainable, technology-led growth.
• Scale services and digital capabilities to reduce customers' time-to-solution and environmental footprint.

• Customer obsession - simplifying customer workflows and delivering trusted availability.
• Technical excellence - investing in product breadth, data, and digital platforms.
• Integrity and responsibility - ethical conduct, safety, and regulatory compliance.
• Sustainability and community - reducing environmental impact and supporting social programmes.
• Continuous improvement - iterative innovation in operations and service delivery.

• Product breadth: extensive SKU availability and same/next-day fulfilment to 'make amazing' by removing supply friction.
• Digital platform investment: UX, data analytics, and API integrations to accelerate customer problem-solving.
• Sustainability actions: improving energy efficiency in logistics, increasing use of recyclable packaging, and supplier engagement on scope 3 emissions.
• Talent and culture: training, technical content, and customer-support expertise to uphold standards of excellence.

RS Group plc (RS1.L) - Mission Statement

• Customer-centricity: prioritising ease of purchase, availability and technical support across >500,000 products and parts.
• Employee proposition: investing in skills, safety and inclusion to retain and attract talent globally.
• Supplier partnerships: building resilient supply chains and collaborative commercial models.
• Community & sustainability: reducing environmental footprint while supporting local programmes.
• Shareholder value: disciplined capital allocation, dividend policy and margin improvement.

• Scale digital channels and data-led personalisation to increase repeat purchase rates and lifetime value.
• Expand product breadth and in-stock depth to reduce stockouts and shorten lead times for customers.
• Maintain operational efficiencies to protect margins while investing in growth initiatives.
• Set and report on sustainability targets that align stakeholder interests with long-term cost and risk reduction.

• Governance & oversight: Board-level review of stakeholder outcomes, linking remuneration to long-term value creation.
• Strategic investments: targeted CAPEX and digital spend to improve platform capabilities and supply-chain visibility.
• Stakeholder engagement: structured programmes for customer feedback, supplier collaboration and community partnerships.

RS Group plc (RS1.L) - Vision Statement

• We are one team - fostering collaboration across geographies and functions to serve a global customer base efficiently.
• We deliver brilliantly - pursuing operational excellence and superior customer service through quality products, fast fulfilment and technical solutions.
• We do the right thing - upholding ethical behaviour, product safety and regulatory compliance across sourcing, distribution and service.
• We make every day better - committing to continuous improvement, innovation and sustainable impact for customers, colleagues and communities.

• Customer reach and engagement - a large global active customer base (>1.2m) supported by digital platforms that account for the majority of sales, enabling scale and repeat purchase behaviour.
• Operational excellence - consistent investments in logistics and fulfilment to reduce lead times and increase fill rates, contributing to robust gross margins and stable operating margins.
• People and culture - embedding the four core values in employee surveys, training and leadership metrics has correlated with improved employee engagement scores and lower voluntary turnover.
• Sustainability and compliance - product safety, supplier audits and ethical sourcing programmes underpin "We do the right thing," reducing regulatory risk and supporting customer trust in regulated sectors.

• Digital penetration: sustained increase toward c.85% of sales, enabling scale economies and higher repeat rates.
• Revenue growth: mid-single-digit organic growth supplemented by pricing and selective M&A to increase market share.
• Margin resilience: focus on assortment mix, proprietary product ranges and logistics efficiency to protect operating margins.