Mission Statement, Vision, & Core Values (2026) of RWS Holdings plc.

RWS Holdings plc stands at the intersection of language, content and technology, partnering with over 80 of the world's top 100 brands-including 19 of the top 20 pharmaceutical companies and 19 of the top 20 patent filers-to deliver on its mission to "grow the value of ideas, data and content by making sure organizations are understood. Everywhere," while pursuing a vision of "accelerating innovation cycles by streamlining how ideas move from concept to market with intelligent workflows"; the group's hybrid approach of AI-enabled platforms plus human expertise helped produce a 1.4% year‑on‑year organic constant‑currency revenue growth in H1 FY25 (a rebound from a 2% decline a year earlier), and drives a strategic restructuring into three focused units-Generate, Transform and Protect-effective 1 October 2025, all underpinned by core values-We partner, We pioneer, We progress, We deliver-and an ambitious sustainability pledge to cut Scope 1 and 2 emissions by 54.6% versus an FY22 baseline by FY33.

RWS Holdings plc (RWS.L) - Intro

• Global reach: serves over 80 of the world's top 100 brands, including 19 of the top 20 pharmaceutical companies and 19 of the top 20 patent filers.
• Client sectors: life sciences, legal/patent, technology, financial services, and consumer markets.
• Technology + people: proprietary AI-enabled tools alongside subject-matter expert linguists and reviewers.

Mission

Vision

Core values

• Client focus - delivering measurable commercial impact and regulatory confidence.
• Quality and accuracy - rigorous specialist review built into every workflow.
• Innovation - continuous investment in AI-enabled tools and platforms.
• Collaboration - cross-disciplinary teams combining technology, subject-matter experts, and client stakeholders.
• Accountability & sustainability - measurable targets for environmental impact and governance.

Strategic priorities & operational structure

• Restructure into three units (Generate, Transform, Protect) from 1 October 2025 to sharpen go-to-market focus and operational efficiency.
• Leverage AI to scale repeatable offerings while retaining expert human oversight for high-value, regulated content (notably life sciences and IP).
• Expand strategic relationships with blue-chip clients - current penetration includes >80 of top 100 global brands.

Financial and operational context

• H1 FY2025 organic constant currency revenue growth of 1.4% demonstrates a rebound from H1 FY2024's -2.0% decline.
• Revenue mix driven by a high share of regulated, high-margin life sciences and IP services, supported by technology subscriptions and platform sales.
• Ongoing restructuring is intended to align cost base and investment with the evolving mix of AI-enabled products and bespoke services.

Sustainability and ESG targets

• Approved greenhouse gas reduction target: 54.6% reduction in Scope 1 and 2 emissions by FY2033 versus FY2022 baseline.
• Integration of sustainability metrics into operational KPIs and client-facing reporting where relevant.

RWS Holdings plc (RWS.L) - Overview

• Core focus: ensuring clarity and regulatory compliance of specialized content (patents, life sciences regulatory documents, legal contracts, marketing and technical content).
• Technology + people: integrating machine translation, AI-enabled data workflows and human post-editing to increase accuracy, speed and scale.
• Global reach: services designed to operate 'everywhere' - supporting multinational clients and complex, multilingual programmes.

• Sector penetration: targeted expansion into healthcare, life sciences, financial and legal sectors to capture high-value, compliance-sensitive work.
• Platform strategy: build and scale AI-enabled SaaS and workflow platforms to increase recurring revenues and client retention.
• Quality assurance: invest in specialist linguists, subject-matter reviewers and technology validation for regulated content.

• Major acquisition: SDL acquisition (completed 2020) significantly expanded technology and global delivery capacity (deal consideration circa £850m).
• Global workforce: operating with several thousand employees and contributor network spanning translators, reviewers, engineers and project managers (c.7,000 people globally, 2024 estimate).
• Language coverage: capability across hundreds of language pairs to support global content flows (200+ language coverage in practice).

• Faster regulatory submissions and localized clinical content for life sciences clients via validated workflows and specialist reviewers.
• Improved legal and IP translation quality through domain-specific linguists and review processes that reduce downstream risk.
• Scalable marketing and product content localization that preserves brand intent while accelerating time-to-market.

• Investment in AI-enabled platforms to automate repetitive tasks, improve translator throughput and surface analytics for content value.
• Growing recurring SaaS and managed-services revenue to increase predictability and margin.
• Cross-selling into regulated sectors where accuracy, auditability and security command premium pricing.

RWS Holdings plc (RWS.L) - Mission Statement

• Accelerate innovation cycles through intelligent, automated workflows that reduce manual handoffs and rework.
• Enable trusted global market entry with secure, compliant localization and IP services across regulated industries (pharma, life sciences, legal, technology).
• Protect client value by combining IP management, translation/localization and regulatory submission capabilities into end-to-end solutions.

• 'Intelligent workflows': embed ML/AI and automation to cut cycle-times and error rates while improving traceability.
• 'Global connections': scale localization and regulatory reach - RWS serves clients in 100+ languages and across 65+ markets.
• 'Trusted systems': emphasize security, certification and compliance (ISO, GDPR, SOC controls) to support regulated client needs.

• Time-to-market reduction: target multi-month decreases for product launches via automated translation/localization pipelines and content engineering.
• Quality & compliance: reduction in regulatory rejections and patent prosecution cycles through integrated Protect workflows and automated checks.
• Revenue mix shift: increasing proportion from higher-margin Generate and Protect services as platform and AI adoption grows.

• Restructuring into Generate / Transform / Protect to align sales, product and delivery with client buying journeys and measurable KPIs.
• Investment in AI/automation: embedding models and workflow engines to accelerate repetitive tasks and improve throughput.
• M&A and partnerships: targeted acquisitions to add domain expertise (life sciences, IP) and expand language/market coverage.

RWS Holdings plc (RWS.L) - Vision Statement

• We partner - RWS commits to deep, collaborative relationships with clients, colleagues and ecosystem partners to co-create solutions and deliver long-term value.
• We pioneer - The company invests in innovation and combines people with proprietary and third‑party technologies (including large language models, MT, TM and automation) to shape sector-leading language and content solutions.
• We progress - Continuous improvement is embedded in culture: RWS prioritises learning from every engagement, refining processes and expanding capability to increase efficiency and client satisfaction.
• We deliver - Reliability and accountability are core: the business focuses on keeping commitments, meeting regulatory and quality standards, and delivering projects on time and at agreed quality levels.

• Restructuring into Generate, Transform and Protect to match client workflows and expedite cross-sell and platform deployment.
• Hybrid delivery model: human reviewers + machine translation and AI-driven tools to improve throughput while retaining quality and compliance.
• Client concentration and retention focus: enterprise contracts and regulated-industry engagements (IP, life sciences) anchor recurring revenue.

• We partner - enterprise account teams, SLAs and client NPS/CSAT programs drive retention and expansion.
• We pioneer - R&D and tech investment targets (percentage of revenue reinvested) and platform rollouts accelerate automation and AI adoption.
• We progress - operational KPIs (quality rates, turnaround times, utilization) are used to iterate delivery methods.
• We deliver - compliance certifications (ISO, GDPR adherence, regulated‑industry protocols) and auditability ensure dependable service.