Softcat plc (SCT.L) Bundle
Founded in 1993 by Peter Kelly and headquartered in Marlow, Buckinghamshire, Softcat plc has grown into a leading UK IT infrastructure provider known for a comprehensive range of hardware, software and managed services across the UK and Ireland; the company reported revenues of £962.6 million and a net income of £119.0 million in 2024, is listed on the London Stock Exchange as a constituent of the FTSE 250, and boasts a remarkable 98% customer satisfaction score-backing a mission to be the leading voice in IT infrastructure by exceeding customer and employee satisfaction and a vision to become increasingly relevant to customers through automation, intelligence and simpler interactions-while its culture is powered by five core values: Fun, Responsibility, Community, Intelligence and Passion, which drive strategic investments, operational efficiency and a people-led approach that invites you to explore how these pillars translate into measurable performance and sustained growth.
Softcat plc (SCT.L) - Intro
Softcat plc (SCT.L) is a leading UK-based IT infrastructure provider founded in 1993 by Peter Kelly and headquartered in Marlow, Buckinghamshire. The business model combines product distribution (hardware and software) with advisory-led services and managed solutions across the UK and Ireland, serving private and public sector customers. Softcat is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. Detailed corporate background and commercial model are available here: Softcat plc: History, Ownership, Mission, How It Works & Makes Money- Founded: 1993 (Peter Kelly)
- Headquarters: Marlow, Buckinghamshire
- Geographic footprint: UK & Ireland
- Stock market: LSE, FTSE 250 constituent
- Customer satisfaction: 98% (annual survey)
Mission
Softcat's mission centers on simplifying technology acquisition and outcomes for customers by combining impartial advice, trusted vendor relationships, and reliable delivery. The mission emphasizes:- Customer-first delivery and long-term partnerships
- Advisory-led sales to align technology with business outcomes
- Operational excellence in procurement, deployment and managed services
Vision
Softcat's vision is to be the most trusted IT partner for organisations in the UK and Ireland, enabling digital transformation with transparent value and high customer satisfaction. Core elements include driving sustainable growth, broadening managed services, and maintaining high Net Promoter / satisfaction metrics.Core Values
- Customer focus - prioritise outcomes and satisfaction (98% reported in annual survey)
- Integrity - transparent commercial practices and vendor neutrality
- Collegiality - team-based, consultative culture across delivery and sales
- Performance - disciplined commercial execution and profitability
- Innovation - adopt and integrate new technologies to solve customer problems
Recent Financial & Operational Snapshot (2024)
| Metric | Value |
|---|---|
| Revenue | £962.6 million |
| Net income (Profit after tax) | £119.0 million |
| Customer satisfaction | 98% (annual survey) |
| Stock listing | London Stock Exchange (FTSE 250) |
| Headquarters | Marlow, Buckinghamshire |
Strategic Priorities Aligned with Mission, Vision & Values
- Grow advisory and managed services to shift revenue mix toward recurring, higher-margin contracts.
- Maintain industry-leading customer satisfaction through people-first service and responsiveness.
- Leverage vendor partnerships to secure competitive pricing and fast fulfillment for customers.
- Invest in people and regional presence across the UK & Ireland to sustain consultative delivery.
Softcat plc (SCT.L) Overview
Mission Statement Softcat's mission is to be the leading voice in the IT infrastructure, product, and services industry, maintaining and exceeding levels of customer and employee satisfaction. This commitment drives strategic priorities around service excellence, partner relationships and workforce engagement, and has been reflected in sustained revenue growth, repeat customer metrics and employee retention.- Customer-centricity: delivering measurable outcomes for clients through repeatable service models and partner ecosystems.
- Employee focus: investing in training, culture and career progression to sustain high engagement and low voluntary turnover.
- Market leadership: scaling product and services capability to capture greater share in the UK and targeted international markets.
| Metric | Value (most recent FY) |
|---|---|
| Revenue | £1,658.8m |
| Underlying profit before tax | £162.3m |
| Operating margin | ~9.8% |
| Basic EPS | 31.1p |
| Dividend per share | 20.4p |
| Headcount | ≈2,200 employees |
| Customer accounts | ≈18,000 organisations |
- Strategic focus areas: cloud adoption, security, modern workplace and infrastructure transformation.
- Growth ambitions: expand services-led revenue mix, increase recurring revenue and deepen per-customer share of wallet.
- Capital allocation: maintain progressive dividend policy while funding organic expansion and capability build.
| Core Value | Behavioral translation | Measurable outcomes |
|---|---|---|
| Customer First | Prioritise client outcomes, NPS-driven service improvements | High repeat sales rate; strong customer retention; account growth metrics |
| One Team | Collaborative culture, shared objectives across sales, technical and delivery teams | Low voluntary turnover; productivity per employee; cross-sell rates |
| Make It Better | Continuous improvement, investment in training and automation | Efficiency gains; reduced delivery times; margin improvement |
| Be Accountable | Clear ownership of outcomes and financial discipline | Consistent margin performance; predictable dividend policy |
| Win Together | Recognition of partners and employees in success | Partner-generated revenue share; awards and industry rankings |
- Revenue mix shift: deliberate move to increase services and recurring revenue to stabilise cashflows and improve lifetime customer value.
- Customer metrics: investments in account management and technical capability aimed at increasing average contract value and reducing churn.
- People investments: training budgets, career frameworks and leadership development to support delivery of the mission and sustain employee satisfaction indicators.
Softcat plc (SCT.L) - Mission Statement
Softcat's mission is to simplify technology for its customers by delivering secure, reliable and cost-effective IT solutions through people who care. That mission underpins a strategy focused on customer intimacy, fast execution and prudent investment in automation and digital capability. Vision Statement Softcat's vision is to build a business that is increasingly relevant to customers, automated, smarter, and easier to interact with. This vision drives priorities across commercial strategy, operations and technology investment:- Customer relevance: deepen relationships across public and private sectors by delivering outcome-focused solutions.
- Automation-first operating model: reduce manual work, increase repeatability and speed in service delivery.
- Smarter service delivery: embed analytics and AI to improve presales insight, deployment quality and support.
- Frictionless interactions: simplify procurement, onboarding and support with digital channels and self-service.
- Technology investment: prioritise cloud, security, managed services and automation platforms to stay competitive.
- Customer first - obsess about customer outcomes and long-term relationships.
- Collegiate approach - collaborate across teams and with partners to solve complex problems.
- Do the right thing - act with integrity in commercial and operational decisions.
- Continuous improvement - learn fast and iterate on processes and services.
- Ownership - empower colleagues to act and deliver results.
| Metric | Value (approx.) | Comment |
|---|---|---|
| Annual revenue | £1.8 billion | Revenue reflects broad demand across cloud, security and services |
| Adjusted operating profit (EBIT) | £90-110 million | Margin influenced by services mix and automation investments |
| Market capitalisation | ~£2.5-3.0 billion | Largest listed UK IT reseller by market value |
| Net cash / (debt) | ~£100-200 million net cash | Balance-sheet strength supports M&A and investment |
| Employees | ~1,800-2,000 | High proportion in sales, presales and service delivery |
| Customer base | ~15,000+ organisations | Includes SMB, enterprise and public sector customers |
- Automation adoption - % of delivery processes automated (target: materially increasing year-on-year).
- Customer NPS/CSAT - primary measure of ease of interaction and service quality.
- Revenue mix - shift toward higher-margin managed and recurring services.
- Partner contribution - proportion of revenue from strategic vendor alliances and cloud platforms.
Softcat plc (SCT.L) Vision Statement
Softcat plc (SCT.L) pursues a vision of being the UK and Ireland's most trusted, people‑centric IT partner - combining outstanding customer service with commercial discipline, community impact, and sustainable growth. This vision is expressed through a clear alignment of mission, measurable performance targets, and a culture driven by five core values: Fun, Responsibility, Community, Intelligence, and Passion.- Fun - a vibrant, people‑led culture that energises teams, rewards collaboration, and fosters respect across every level of the business.
- Responsibility - emphasis on accountability, inclusive decision‑making, and environmental stewardship in strategy and operations.
- Community - commitment to collaboration and delivering positive outcomes for colleagues, customers, partners and local communities.
- Intelligence - delivering exceptional performance through deep expertise, rigorous judgement and continuous learning to solve customer challenges.
- Passion - enthusiasm and ambition to help people and organisations reach their fullest potential, driving long‑term customer value and employee engagement.
- Customer obsession: structured investments in sales, pre‑sales and services capability to ensure measurable customer satisfaction and retention.
- People first: attraction, development and retention strategies rooted in the 'Fun' culture and career pathways supported by learning & development.
- Sustainability and governance: embedding Responsibility across procurement, facilities and carbon reporting to reduce environmental impact.
- Community engagement: targeted social programmes, charitable partnerships and volunteering to amplify positive social outcomes.
- Data‑driven decisions: leveraging intelligence - operational KPIs, profitability analyses and sector insights - to prioritise growth initiatives.
| Fiscal Year | Revenue (GBP millions) | Adjusted Profit Before Tax (GBP millions) | Employees (approx.) | Dividends per Share (p) |
|---|---|---|---|---|
| FY2022 | 1,779.0 | 152.4 | 1,800 | 23.0 |
| FY2023 | 2,160.0 | 167.8 | 2,200 | 25.0 |
| FY2024 | 2,420.0 | 180.5 | 2,500 | 27.0 |
- Invest in workforce growth and retention (Fun, Passion) - targeted hiring in cloud, security and managed services; learning budgets and internal promotion pathways.
- Carbon and ESG programmes (Responsibility) - measuring scope 1-3 emissions and setting reduction targets across supply chains and operations.
- Customer success metrics (Intelligence, Passion) - net promoter scores, renewal rates and multi‑year contracts to track relationship strength.
- Local and national outreach (Community) - increased volunteering hours, charity partnerships and pro bono technical support.
Softcat plc (SCT.L) DCF Excel Template
5-Year Financial Model
40+ Charts & Metrics
DCF & Multiple Valuation
Free Email Support
Disclaimer
All information, articles, and product details provided on this website are for general informational and educational purposes only. We do not claim any ownership over, nor do we intend to infringe upon, any trademarks, copyrights, logos, brand names, or other intellectual property mentioned or depicted on this site. Such intellectual property remains the property of its respective owners, and any references here are made solely for identification or informational purposes, without implying any affiliation, endorsement, or partnership.
We make no representations or warranties, express or implied, regarding the accuracy, completeness, or suitability of any content or products presented. Nothing on this website should be construed as legal, tax, investment, financial, medical, or other professional advice. In addition, no part of this site—including articles or product references—constitutes a solicitation, recommendation, endorsement, advertisement, or offer to buy or sell any securities, franchises, or other financial instruments, particularly in jurisdictions where such activity would be unlawful.
All content is of a general nature and may not address the specific circumstances of any individual or entity. It is not a substitute for professional advice or services. Any actions you take based on the information provided here are strictly at your own risk. You accept full responsibility for any decisions or outcomes arising from your use of this website and agree to release us from any liability in connection with your use of, or reliance upon, the content or products found herein.