Mission Statement, Vision, & Core Values (2026) of Tech Mahindra Limited.

At the intersection of bold ambition and measurable impact, Tech Mahindra stands as a global technology partner with over 152,000 professionals across more than 90 countries, serving over 1,100 clients-including Fortune 500 companies-while championing a mission to 'Scale at Speed' and help enterprises transform with 5G, AI, blockchain, quantum and other next‑gen technologies; part of the Mahindra Group founded in 1945, the company pairs a vision to remain among the top five IT service providers with concrete sustainability targets of net‑zero by 2035 and carbon neutrality by 2030, and grounds every strategic move in core values-Customer First, Quality Focus, Professionalism, Good Corporate Citizenship and Dignity of the Individual-designed to drive agility, resilience and equitable growth across business, associates and society.

Tech Mahindra Limited (TECHM.NS) - Intro

• Employees: ~152,000 professionals
• Geographic reach: Operations in 90+ countries
• Client base: Serving 1,100+ clients, including Fortune 500 companies
• Group lineage: Member of the Mahindra Group (est. 1945)
• Sustainability targets: Carbon neutrality by 2030; net-zero emissions by 2035

• To enable customers to achieve tangible business outcomes through technology-led transformation, delivering measurable value, operational excellence, and continuous innovation.

• To be the trusted digital transformation partner that empowers enterprises to Rise by leveraging next‑generation technologies-AI, cloud, 5G, and engineering services-to create sustainable, inclusive growth.

• Ethical conduct and integrity in all engagements
• Customer first-relentless focus on client outcomes
• One global team-collaboration across geographies and functions
• Continuous learning and innovation
• Care for communities and the environment

• Consulting and digital transformation
• IT and enterprise applications (SAP, Oracle, Microsoft)
• Cloud & infrastructure services
• AI, analytics & automation
• Engineering and R&D services
• Network services and 5G solutions
• Customer experience, design & BPM

• Driving positive change by combining technology with empathy and purpose
• Celebrating each moment-recognizing contributions across levels
• Empowering all to rise-investing in skills, diversity, equity, and inclusion
• Building a caring, innovative global brand with measurable societal impact

Tech Mahindra Limited (TECHM.NS) - Overview

• Core mission: Help enterprises across industries transform at speed and deliver measurable business outcomes via digital platforms and services.
• Brand promise: "Scale at Speed" - rapid, scalable deployment of digital solutions and best‑in‑class platforms.
• Social aim: Enable associates and communities to "Rise" for a more equal world and sustained shared value.
• Technology focus: End‑to‑end digital transformation leveraging 5G, AI/ML, blockchain, metaverse, quantum computing, cybersecurity and cloud‑native architectures.

• Vision: Be the digital transformation partner of choice for global enterprises by combining industry expertise with next‑gen tech and platforms.
• Strategic pillars: Industry‑specific platforms, partner ecosystems, IP‑led services, and scaling digital engineering across cloud, networks and enterprise applications.
• Outcomes focus: Customer success metrics (time‑to‑value, cost optimization, revenue acceleration) driven through platformization and automation.

• Customer First - outcome orientation and measurable impact.
• Innovation - continuous experimentation and IP creation to accelerate client transformation.
• Collaboration - partner‑centric and ecosystem‑driven delivery at scale.
• Integrity & Respect - ethical conduct, workplace inclusion and social responsibility.
• Speed & Agility - rapid delivery while maintaining enterprise reliability.

• Platform‑led services: Industry platforms to accelerate vertical use cases and reduce time‑to‑market.
• Managed services & BPO: Scaled operations to improve cost efficiency and resilience for clients.
• Network transformation: 5G, edge computing and telecom cloud transformations for operators and enterprises.
• Digital engineering & AI: Product engineering, cloud‑native modernization and embedded AI for product and process automation.
• Cyber & trust: End‑to‑end cybersecurity services integrated with digital transformation programs.

• Skilling & employability: Upskilling programs to prepare associates for AI, cloud and network engineering roles.
• Inclusion goals: Diversity initiatives and community programs targeted at equitable growth.
• Sustainability: Energy efficiency and carbon reduction targets embedded in delivery centers and client solutions.

Tech Mahindra Limited (TECHM.NS) - Mission Statement

• Deliver transformational digital solutions that enable enterprise agility, customer-centric outcomes, and measurable business value.
• Operate with integrity, prioritizing environmental stewardship, ethical governance, and social impact across global operations.
• Invest in talent and inclusive workplaces to be among the top employers in the global IT services sector.

• Eco-friendly operations: Continuous reduction of carbon intensity across global delivery centers through energy efficiency, renewable energy adoption, and process optimization.
• Sustainability transformation: Partnering with clients to deliver green IT, sustainable supply chains, and decarbonization solutions that align with global climate goals.
• Responsible business growth: Balancing profitability with social responsibility, workplace wellbeing, and ethical governance to enhance stakeholder trust.
• Talent & employer brand: Aim to be rated among the top brands to work for by maintaining skilling programs, diversity initiatives, and employee wellbeing measures.
• Innovation & disruption: Leverage emerging technologies (AI, cloud, 5G, blockchain) to create sustainable products and processes that reduce environmental impact.

• Client partnerships: Co-create sustainability-first roadmaps with enterprise clients, embedding circularity and low-carbon designs into programs.
• Green innovation: Develop IP, platforms, and managed services that reduce clients' carbon footprints while enabling digital transformation.
• Operational decarbonization: Retrofit facilities, optimize energy use, and transition to renewables across global sites.
• People & culture: Scale up reskilling, diversity, equity & inclusion, and employee wellbeing initiatives to strengthen employer brand.
• Stakeholder transparency: Strengthen sustainability reporting, disclosures, and third-party assurance to validate progress and build investor confidence.

Tech Mahindra Limited (TECHM.NS): Vision Statement

• Professionalism - recruiting top talent, enabling autonomy, encouraging innovation and well‑reasoned risk, and holding people to measurable performance standards.
• Good Corporate Citizenship - pursuing long‑term, responsible growth aligned with the social and economic needs of countries served while maintaining ethical business conduct.
• Customer First - treating customer success as the primary purpose of the enterprise; committing to rapid, courteous, and effective responses to evolving customer needs.
• Quality Focus - delivering measurable value for money, embedding quality in processes, deliverables, and customer interactions.
• Dignity of the Individual - ensuring fairness, respect for dissenting views, transparency, and recognition of individual time and effort.

• Customer‑centric delivery models drive account expansion and cross‑sell; Tech Mahindra reports sustained growth in telecom and enterprise digital services, reflecting this emphasis.
• Quality and professionalism underpin large transformation deals and certifications (CMMI, ISO) that reduce time‑to‑value for clients and lower contract risk.
• Good corporate citizenship and dignity of the individual support employee retention and ESG outcomes that are increasingly material to institutional investors.

• Customer First - client retention and large‑deal wins: double‑digit share of revenue from top 10 clients, ongoing multi‑year managed services contracts that emphasize responsiveness and co‑innovation.
• Quality Focus - investments in automation, DevOps, and next‑gen platforms to reduce defect rates, accelerate releases, and improve cost per transaction metrics for clients.
• Professionalism & Dignity of the Individual - structured career bands, learning hours per employee, and internal mobility programs driving utilization and employee satisfaction metrics.
• Good Corporate Citizenship - ESG targets including carbon reduction initiatives, community programs, and governance disclosures that improve investor engagement scores.