Telecom Plus Plc (TEP.L) Bundle
Founded in 1996 and now a FTSE 250 constituent, Telecom Plus Plc has grown into a major British multi-utility supplier-serving gas, electricity, home insurance, landline, broadband and mobile customers-posting revenues of £1,838.2m and an operating income of £126.3m in the year to March 2025 while employing 2,493 people; its customer-centric mission is reflected in an 89% satisfaction rate in 2023 and sustained double-digit customer growth for more than 3.5 years, fueled by strategic investments such as a £15m 2022 network upgrade that improved reliability by 30% and a £50m technology push in 2023 (with a planned 10% uplift in 2024) alongside targeted sustainability commitments-aiming to cut carbon footprint by 50% by 2025 after delivering a 15% rise in eco-conscious customer acquisitions in 2023-and concrete community and people-focused actions including a rise in community contributions to £1m in 2024 (from £750,000 in 2023) and employee training investment of £2m in 2023 with a 20% increase targeted for 2024, all underpinning its vision of innovation, transparency and sustainable, profitable growth
Telecom Plus Plc (TEP.L) - Intro
Telecom Plus Plc (TEP.L), founded in 1996, is a British multi-utility supplier delivering bundled gas, electricity, home insurance, landline, broadband and mobile services to residential and business customers. Listed on the London Stock Exchange and a constituent of the FTSE 250 Index, Telecom Plus operates a multi-service platform that leverages a unique word-of-mouth route to market to drive customer acquisition, competitive pricing and award-winning service.- Founded: 1996
- Listing: London Stock Exchange (FTSE 250 constituent)
- Employees: 2,493 (2024)
- Route to market: Word-of-mouth / multi-service PlusNet-style distribution
| Fiscal Year ending | Revenue (£m) | Operating Income (£m) | Employee Count | Customer Growth |
|---|---|---|---|---|
| March 2025 | 1,838.2 | 126.3 | 2,493 (2024) | Double-digit % growth for >3.5 years |
- Provide reliable, value-led utility and communications services across the UK by bundling multiple household services to reduce customer bills and simplify administration.
- Deliver exceptional service and retention through a people-first, word-of-mouth ambassador network that rewards recommendation and loyalty.
- To be the UK's leading multi-utility platform that makes essential services simpler, cheaper and more sustainable for millions of households and small businesses.
- Expand multi-service penetration per customer to increase lifetime value while maintaining outstanding customer satisfaction and low churn.
- Customer Centricity - prioritise straightforward pricing, clear billing and responsive service.
- Value - use scale and cross-sell to deliver competitively priced bundled offerings.
- Trust & Transparency - honest communication, simple contracts and dependable supply.
- Community & Advocacy - grow via satisfied customers recommending services to friends and family.
- Efficiency & Innovation - optimise operations and product mix to protect margins and invest in service quality.
- Multi-service cross-sell: higher average revenue per user (ARPU) and stronger retention versus single-service suppliers.
- Scale benefits: procurement and operational leverage across energy, communications and insurance lines.
- Customer-led growth: sustained double-digit percentage customer growth for over 3.5 years supports recurring revenue expansion.
- Financial discipline: FY Mar 2025 revenue £1,838.2m with operating income £126.3m demonstrating margin resilience amid sector volatility.
Telecom Plus Plc (TEP.L) - Overview
Telecom Plus Plc (TEP.L) positions itself as a customer-centric utility and telecommunications aggregator focused on delivering quality services while driving sustainable growth and profitability. The company's mission emphasizes superior customer experiences, reliable product delivery, continuous innovation, and measurable environmental stewardship, all aligned with long-term financial resilience. The mission focus areas and recent measurable outcomes:- Customer satisfaction: recorded 89% in 2023, reflecting the firm's customer-first strategy and retention initiatives.
- Network and service reliability: a £15 million network infrastructure upgrade in 2022, contributing to an estimated 30% improvement in service reliability.
- Innovation & green R&D: £5 million invested in research and development for green technologies, supporting product innovation and sustainability goals.
- Carbon reduction target: committed to a 50% reduction in carbon footprint by 2025 versus baseline levels.
- Sustainable product uptake: sustainable offerings drove a 15% increase in eco-conscious customer acquisitions in 2023.
- Integrity - transparent pricing and ethical supplier relationships.
- Transparency - clear customer communication and reporting on performance metrics.
- Innovation - continual investment in technology and green product development.
- Customer focus - products and processes designed around customer needs and satisfaction metrics.
- Sustainability - embedding eco-friendly practices across the value chain.
| Metric | Value / Year | Impact |
|---|---|---|
| Customer satisfaction rate | 89% (2023) | Higher retention and referral rates |
| Network infrastructure investment | £15 million (2022) | ~30% improvement in service reliability |
| R&D for green tech | £5 million (recent) | Accelerates sustainable product pipeline |
| Carbon reduction target | 50% reduction by 2025 | Lower operational emissions and compliance benefits |
| Eco-conscious customer growth | +15% (2023) | Expands sustainable revenue streams |
Telecom Plus Plc (TEP.L) - Mission Statement
Telecom Plus Plc (TEP.L) is committed to delivering reliable, affordable and sustainable utility and telecom services while creating long-term value for customers, employees, shareholders and communities. The company's mission centers on customer-centric innovation, operational efficiency, environmental stewardship and inclusive growth.- Deliver outstanding customer experience with measurable targets: exceed a 90% satisfaction score in 2024, building on 2023 performance.
- Drive sustainable, profitable growth by integrating low-carbon operations and reducing environmental impact.
- Lead in technology adoption-prioritising 5G and IoT-to enhance products and operational capability.
- Invest in employees and communities to ensure equitable opportunities and positive social impact.
- Customer satisfaction: target >90% satisfaction score in 2024, using continuous feedback loops to refine offerings.
- Carbon reduction: committed to 30% CO2 reduction by 2025; achieved 15% reduction as of 2023.
- Technology investment: invested £50.0m in new technologies in 2023 with a planned 10% increase in 2024 focused on 5G & IoT.
- Community investment: increased support from £750,000 in 2023 to a planned £1,000,000 in 2024.
- Employee development: invested £2.0m in training in 2023, targeting a 20% increase in 2024.
- Diversity & inclusion: embed measurable D&I KPIs across hiring, retention and development programs.
| Metric | 2023 Actual | 2024 Target | 2025 Target |
|---|---|---|---|
| Customer satisfaction score | - (baseline year; improvement initiatives implemented) | >90% | Maintain ≥90% |
| Carbon emissions reduction vs baseline | 15% | 22% (interim) | 30% |
| Technology investment (£) | 50,000,000 | 55,000,000 | - |
| Community contributions (£) | 750,000 | 1,000,000 | - |
| Employee training investment (£) | 2,000,000 | 2,400,000 | - |
| Focus technologies | 5G, IoT, digital platforms | Expanded 5G & IoT solutions | Scale commercial deployments |
- Customer-led product development: formalise feedback channels, NPS and satisfaction analytics to iterate offers rapidly.
- Net-zero and operational efficiency: implement energy efficiency projects, low-carbon supply sourcing and fleet electrification to reach the 30% reduction goal by 2025.
- Targeted technology deployments: allocate the planned 10% increase in tech capex (2024) to 5G/IoT pilots, platform modernisation and cybersecurity.
- Community & workforce investment: scale community grants and targeted training to lift employee skills and local impact.
Telecom Plus Plc (TEP.L) - Vision Statement
Telecom Plus Plc (TEP.L) envisions becoming the UK's leading customer-centric, sustainable multi-utility provider by combining integrity, transparency and continuous innovation to deliver reliable, affordable and eco-friendly services. Core Values- Integrity: ethical governance and transparent reporting across all business units.
- Transparency: clear communications with customers, investors and regulators.
- Innovation: continual investment in technology and green solutions to improve service and reduce environmental impact.
- Customer focus: prioritising customer needs and experience, reflected in high satisfaction metrics.
- Quality: commitment to high service reliability and product standards.
- Sustainability: integrating eco-friendly practices throughout operations and product design.
- Employee development: investing in staff training and career progression.
- Customer satisfaction rate: 89% in 2023, reflecting strong service performance and support.
- Service reliability: a reported 30% improvement following a £15 million network infrastructure upgrade in 2022.
- Eco-conscious customer growth: sustainable product launches contributed to a 15% increase in eco-conscious customer acquisitions in 2023.
- Carbon reduction target: aiming for a 50% reduction in carbon footprint by 2025.
- Green R&D investment: £5 million allocated to research and development for green technologies.
- Network and product upgrades: targeted investments to enhance reliability and reduce emissions.
- Training investment: £2 million invested in employee training programmes in 2023.
- Development target: aiming for a 20% increase in training investment or reach in 2024 to accelerate skills growth.
| Metric | Figure | Year / Target |
|---|---|---|
| Customer satisfaction | 89% | 2023 |
| Network upgrade spend | £15,000,000 | 2022 |
| Service reliability improvement | 30% increase | Post-2022 upgrade |
| Carbon footprint reduction target | 50% reduction | By 2025 |
| Green R&D investment | £5,000,000 | Ongoing |
| Eco-customer acquisition growth | 15% increase | 2023 |
| Employee training investment | £2,000,000 | 2023 |
| Training increase target | 20% increase | 2024 target |
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