Teleperformance SE (TEP.PA) Bundle
Born in Paris in 1978, Teleperformance has grown into a global leader whose stated mission-to deliver an outstanding customer experience through omnichannel solutions-drives operations across a network that spans over 80 countries and supports clients in 170 markets in 265 languages; the company's 2024 footprint is backed by a workforce of approximately 490,000 employees and reported net revenue of €10.28 billion, while its Euronext listing under the ticker TEP.PA accompanies a vision to be the world's leading supplier of Digital Business Services and core values-integrity, innovation, respect, excellence, and teamwork-that inform everything from customer care and technical support to debt collection and telemarketing, and have contributed to recognition such as inclusion in the Fortune 100 Best Companies to Work For in 2023.
Teleperformance SE (TEP.PA) - Intro
Teleperformance SE (TEP.PA), founded in 1978 and headquartered in Paris, France, is a global leader in business process outsourcing (BPO). Operating across more than 80 countries and serving clients in over 170 markets and 265 languages, Teleperformance combines scale, technology and human capital to deliver customer experience management, technical support, debt collection and telemarketing services.- Founded: 1978 (Paris, France)
- Headquarters: Paris, France
- Stock listing: Euronext Paris - TEP.PA
- Operations: >80 countries, >170 markets, 265 languages
- Employees: ~490,000 (2024)
- Net revenue: €10.28 billion (2024)
- Awards: Named to Fortune 100 Best Companies to Work For (2023)
- Deliver exceptional customer experiences that foster client loyalty and measurable business outcomes.
- Leverage people, processes and technology to solve complex customer interaction challenges at scale.
- Be the world's most trusted partner for customer experience management, driven by responsible innovation, global reach and local relevance.
- Create sustainable, inclusive employment and digital transformation pathways across the markets served.
- Integrity - ethical conduct and transparency in client and employee relations.
- Customer Centricity - prioritizing outcomes that matter to clients and their customers.
- People First - investing in workforce development, diversity and inclusion.
- Innovation - adopting AI, automation and analytics to improve efficiency and quality.
- Social Responsibility - commitment to data protection, human rights and community impact.
| Metric | Value (2024) |
|---|---|
| Net Revenue | €10.28 billion |
| Employees | ~490,000 |
| Countries of Operation | >80 |
| Markets Served | >170 |
| Languages Supported | 265 |
| Stock Ticker | TEP.PA (Euronext Paris) |
| Recognition | Fortune 100 Best Companies to Work For (2023) |
- Scale digital transformation: expand AI-driven automation while maintaining human-led empathy for complex interactions.
- Workforce investment: training, upskilling and inclusive hiring to sustain service quality across 490k employees.
- Geographic and market diversification: deepen presence across 170+ markets to mitigate regional risk.
- Governance and compliance: strengthen data privacy and ethical sourcing to protect global client relationships.
Teleperformance SE (TEP.PA) - Overview
Teleperformance SE (TEP.PA) positions itself around a clear mission to deliver outstanding customer experiences across omnichannel landscapes while creating value for employees, clients, customers and communities. The company underscores a continuous transformation of passion into excellence and a customer-centric focus that drives service-quality improvements and innovation.- Mission: Deliver an outstanding customer experience at every single opportunity through omnichannel solutions and deep customer understanding.
- Vision: Be the world leader in digitally powered customer experience management, combining human expertise with advanced technology to drive measurable client outcomes.
- Core values: customer first, integrity, teamwork, innovation, accountability, respect for people and communities.
- Omnichannel delivery - voice, digital, social, chat and automation blended to meet customers where they are.
- Insight-driven care - using analytics and customer data to help clients deepen relationships and optimize journeys.
- Continuous quality improvement - investments in training, quality assurance and performance management to sustain high service levels.
- People development - creating career paths, upskilling programs and wellbeing initiatives to turn employee engagement into client value.
- Community and ESG focus - responsible business practices, data security, and social impact programs aligned with long-term value creation.
| Metric | Value / Note |
|---|---|
| Employees | ~420,000 (global frontline and corporate staff, recent company reporting) |
| Geographic footprint | Operations in 90+ countries and 265+ delivery centers |
| Clients | Serving thousands of client relationships across industries (enterprise and SMB tiers) |
| Annual revenue (most recent) | ~€8.1 billion (reported annual revenue, recent fiscal year) |
| Public listing | Euronext Paris - ticker: TEP.PA |
| Digital & automation investments | Significant annual R&D and CapEx allocation toward AI, automation, security and platform development |
- Client experience KPIs: CSAT, NPS, FCR and AHT refined through omnichannel routing and analytics.
- Employee metrics: retention, training hours and internal mobility targets tied to service quality outcomes.
- Technology adoption: rollout of automation, conversational AI and workforce engagement platforms to reduce handling times and improve personalization.
- ESG commitments: data protection certifications, programs for workforce inclusion and community initiatives to enhance social value.
Teleperformance SE (TEP.PA) - Mission Statement
Teleperformance SE (TEP.PA) positions its mission around delivering world-class Digital Business Services that combine scale, technology and human-centered experiences. The mission drives investments in digital transformation, omnichannel customer experience, and industry-specific solutions while sustaining a culture of performance, empathy and ethics.- Deliver integrated digital customer experience and back‑office solutions at scale.
- Leverage automation, AI and cloud to enhance quality, speed and efficiency.
- Foster an inclusive, safety-first workplace that empowers employees and partners.
- Act as a trusted partner for global enterprises across regulated and growth markets.
- Innovation and leadership in digital CX, automation and analytics to anticipate client needs.
- "Inspired to be the Best" as a cultural campaign to motivate employees and partners to persevere and excel.
- Commitment to strong ethical governance, social responsibility and local community engagement.
- Strategic expansion into higher‑value markets and service lines to sustain long‑term growth.
| Metric | Value / Context |
|---|---|
| Annual revenue (most recent reported) | Over €8 billion (group scale reflecting continued expansion of digital services) |
| Global workforce | More than 380,000 employees across contact centers, remote and hybrid platforms |
| Geographic footprint | Operations in 80-90+ countries serving clients in 170+ languages |
| Digital & higher‑value services mix | Significant and growing share of revenues from digital, analytics, automation and cloud services |
| Key brand campaign | "Inspired to be the Best" - employee engagement and performance initiative |
- Investment in AI, RPA and analytics to reduce handle times, improve first-contact resolution and expand digital self‑service.
- Selective M&A and partnerships to enter new verticals and geographies aligned with high‑value digital services.
- Workforce programs emphasizing upskilling, wellbeing and inclusion to support the "inspired" culture.
Teleperformance SE (TEP.PA) - Vision Statement
Teleperformance SE (TEP.PA) envisions a world where human-centered customer experience is amplified by ethical technology, creating seamless, secure and sustainable interactions between organizations and their customers worldwide. The vision centers on scaling global delivery while preserving trust, inclusion and measurable operational excellence across markets. Core values drive that vision and are embedded in policies, KPIs and daily behavior:- Integrity - a commitment to honesty, transparency and compliance across 90+ countries of operation; reinforced by centralized governance, whistleblower channels and third-party audits.
- Innovation - continuous investment in AI, automation and analytics; R&D and technology partnerships that contributed to scalable digital services and helped lift blended productivity in recent years.
- Respect - building a diverse and inclusive workforce of approximately 420,000 employees, with policies and targets to improve gender balance, local hiring and non-discrimination.
- Excellence - pursuit of high service-quality standards: SLA adherence, NPS improvement programs and industry certifications (ISO, SOC) that underpin client retention and cross-sell rates.
- Teamwork - global delivery models and shared-service centers designed to break silos, enable knowledge transfer and execute large-scale omnichannel programs with multinational clients.
| Metric | 2021 | 2022 | 2023 (approx.) |
|---|---|---|---|
| Revenue (EUR) | €5.4 bn | €7.7 bn | €8.7 bn |
| Organic revenue growth | ~12% | ~18% | ~9-11% |
| Employees (global) | ~330,000 | ~370,000 | ~420,000 |
| Countries of operation | ~80 | ~90 | ~90+ |
| Adjusted operating margin (approx.) | ~10% | ~11-12% | ~11-13% |
| Key client footprint | Large global brands, multiple verticals | Expanded healthcare & tech portfolios | Strong expansion in digital CX contracts |
- Integrity metrics - compliance training completion rates, audit findings reduction and client security certifications tracked quarterly.
- Innovation metrics - % of revenue from digital/automation services, number of AI-enabled deployments, improvement in average handle time (AHT) and first-contact resolution (FCR).
- Respect & inclusion metrics - workforce diversity ratios, internal promotion rates, and employee engagement scores gathered via global surveys.
- Excellence metrics - client NPS trends, SLA attainment, quality-assurance scoring and churn rates by client segment.
- Teamwork metrics - cross-border project throughput, time-to-deploy for new programs, and utilization rates of global hubs.
Teleperformance SE (TEP.PA) DCF Excel Template
5-Year Financial Model
40+ Charts & Metrics
DCF & Multiple Valuation
Free Email Support
Disclaimer
All information, articles, and product details provided on this website are for general informational and educational purposes only. We do not claim any ownership over, nor do we intend to infringe upon, any trademarks, copyrights, logos, brand names, or other intellectual property mentioned or depicted on this site. Such intellectual property remains the property of its respective owners, and any references here are made solely for identification or informational purposes, without implying any affiliation, endorsement, or partnership.
We make no representations or warranties, express or implied, regarding the accuracy, completeness, or suitability of any content or products presented. Nothing on this website should be construed as legal, tax, investment, financial, medical, or other professional advice. In addition, no part of this site—including articles or product references—constitutes a solicitation, recommendation, endorsement, advertisement, or offer to buy or sell any securities, franchises, or other financial instruments, particularly in jurisdictions where such activity would be unlawful.
All content is of a general nature and may not address the specific circumstances of any individual or entity. It is not a substitute for professional advice or services. Any actions you take based on the information provided here are strictly at your own risk. You accept full responsibility for any decisions or outcomes arising from your use of this website and agree to release us from any liability in connection with your use of, or reliance upon, the content or products found herein.