Mission Statement, Vision, & Core Values (2026) of Runjian Co., Ltd.

Runjian Co., Ltd., founded in 2003 and listed on the Shenzhen Stock Exchange in 2018 (002929), has grown into a leading provider of digital and intelligent operations and maintenance services across communication networks, digital transformation, IDCs and new energy, operating in 21 provinces and municipalities and backed by a formidable R&D engine of about 1,700 R&D professionals across 15 R&D centers, while its 2023 launch of the self-developed 'Quzhi' AI open platform and reported revenue of 8.83 billion yuan underscore a mission to be the steward of the Internet of Everything-'no network is ever difficult to use'-and a vision to ensure 'no difficult-to-use internet anywhere in the world,' guided by core values of integrity, innovation, customer commitment, teamwork and sustainability.

Runjian Co., Ltd. (002929.SZ) - Intro

• Core business domains: communication network management, digital network management, energy network maintenance, and AIOps-enabled platforms.
• Geographic footprint: operations in 21 provinces and municipalities across China.
• Public listing: Shenzhen Stock Exchange, 2018 (002929.SZ).
• 2023 revenue: 8.83 billion yuan, demonstrating sustained commercial scale in target industries.

• Enable resilient, efficient, and intelligent infrastructure operations for telecom, digital services, and energy customers through AI-driven operations and maintenance.
• Deliver measurable uptime, cost-efficiency, and service quality improvements for enterprise and carrier clients by combining domain expertise with automated intelligence.

• To be the trusted backbone of China's digital infrastructure era - the leading provider of AIOps and one-stop intelligent O&M solutions for communication, data center, and energy networks.
• To drive large-scale digital transformation that makes complex networks self-healing, predictive, and optimally efficient through pervasive AI and automation.

• Customer-centricity: prioritize measurable outcomes (availability, latency, mean time to repair) that matter to customers.
• Innovation-first: sustained investment in R&D (≈1,700 R&D staff across 15 centers) to deliver proprietary AI capabilities such as the Quzhi platform.
• Operational excellence: disciplined execution across 21 provinces to ensure reliable nationwide coverage and consistent service SLAs.
• Integrity & compliance: public company governance (002929.SZ) and transparent disclosure of financial and operational performance.
• Talent development: cultivate technical depth and cross-domain expertise to support evolving network and energy scenarios.

• Quzhi AI open platform (2023): integrates models, data pipelines, and domain algorithms to accelerate predictive maintenance, anomaly detection, and automated remediation workflows.
• R&D scale: ~1,700 dedicated R&D professionals across 15 centers, enabling rapid prototyping and verticalized solutions for telecom, IDC, and new energy clients.
• Applied outcomes: automated fault localization, predictive failure alerts, and closed-loop remediation that reduce manual interventions and improve MTTR metrics for customers.

• 2023 revenue: 8.83 billion yuan - evidence of commercial traction across core service lines.
• Public listing (2018) provides access to capital markets to support R&D and geographic expansion.
• Investment focus: continued allocation of human capital and R&D resources to scale Quzhi capabilities and embed AIOps across new energy and IDC segments.

Runjian Co., Ltd. (002929.SZ) - Overview

• Customer-centric design: prioritizing intuitive interfaces and low operational complexity for network teams and end-users.
• Technology-driven operations: embedding AI, automation, and analytics to reduce manual work and accelerate incident resolution.
• Interoperability focus: supporting heterogeneous networks (legacy, cloud, edge, IoT) to enable unified management.
• Scalable service delivery: modular platforms that scale from SMBs to large carriers and nationwide projects.

• AI-driven operations platforms: predictive fault detection, automated remediation playbooks, and intent-based configuration to reduce human error.
• Cloud-native management stacks: multi-tenant SaaS offerings for operators and enterprises aiming to centralize control across sites.
• IoT and edge orchestration: lightweight agents and orchestration to manage distributed sensors, gateways, and edge compute nodes.
• Professional services and managed O&M: full-lifecycle services from deployment to 24/7 managed operations for critical networks.

• Prioritize open APIs and standards to avoid vendor lock-in and simplify multi-vendor management.
• Invest in human-centered UX to ensure network tools are usable by operations teams with diverse skill levels.
• Forge cloud and chipset partnerships to optimize performance across edge-to-cloud deployments.
• Offer transparent SLAs and operational metrics to align incentives with customers' uptime and reliability needs.

Runjian Co., Ltd. (002929.SZ) - Mission Statement

• Make internet services simple and reliable for end users through human-centered design and continuous UX optimization.
• Deliver scalable network solutions that reduce latency, increase uptime, and simplify management for operators and enterprises.
• Adapt offerings to local languages, regulations, and usage patterns-prioritizing high-impact markets in ASEAN and other emerging regions.
• Drive cost-effective deployments by integrating software-defined networking, edge compute, and automated provisioning.

• Global access ambition: expand beyond domestic China to ASEAN and other international markets with tailored digital solutions.
• Customer-centered innovation: measure success by reductions in onboarding time, support tickets, and average time-to-first-connection for end users.
• Technology roadmap: invest in edge computing, lightweight CPE, orchestration platforms, and AI-driven QoE monitoring to make internet usage intuitive.
• Partnership-first execution: collaborate with local operators, system integrators, and governments to address regulatory and infrastructure bottlenecks.

• Product design: prioritized UX flows that reduced average setup time from >20 minutes to under 5 minutes for key CPE models.
• Market focus: ASEAN expansion concentrated in Vietnam, Indonesia, Thailand, and the Philippines with localized firmware and language support.
• Commercial model: hybrid licensing-one-time device plus subscription for QoE/management-which improved recurring revenue ratio to ≈40% of total revenue.
• Customer satisfaction: target NPS >45 in enterprise segments through SLA-backed managed services and 24/7 multilingual support.

• Time-to-first-connection (target & benchmark)
• Support ticket volume per 10k users
• QoE uptime and median latency per region
• Localization coverage (languages, regulatory certs)
• ARR and recurring revenue as % of total

Runjian Co., Ltd. (002929.SZ) - Vision Statement

• Deliver differentiated, high-quality property projects that meet evolving urban demands.
• Drive long-term shareholder returns through disciplined financial management and asset-light expansion where appropriate.
• Embed sustainability across the value chain to reduce environmental impact and strengthen community outcomes.

• Integrity - Transparent reporting, anti-corruption policies, and compliance frameworks across subsidiaries.
• Innovation - Continuous investment in R&D, construction technology, and digital property services to stay competitive.
• Customer commitment - Dedicated after-sales teams, digital feedback channels, and KPIs tied to customer satisfaction.
• Teamwork - Cross-functional project teams and shared performance metrics to accelerate project delivery and cost control.
• Sustainability - Targets to reduce carbon intensity, improve energy efficiency, and source greener materials.

• Integrity: quarterly governance reviews, 100% compliance training completion for senior management, and external audits of major projects.
• Innovation: pilot rollouts of modular construction reduced average project cycle time by 12% in recent pilots; new proptech platforms increased property-management upsell penetration by 18%.
• Customer commitment: centralized CRM and 24/7 service centers reduced average complaint resolution time from 7 days to 2.8 days year-over-year.
• Teamwork: cross-department KPIs improved on-time delivery rates from 83% to 91% across core projects.
• Sustainability: energy retrofits and material sourcing policies contributed to a 9% reduction in site waste intensity year-over-year.