Mission Statement, Vision, & Core Values (2026) of Ohsho Food Service Corp.

Founded in 1976, Ohsho Food Service Corp. has grown into a national staple with over 700 outlets across Japan, built on a promise of comfortable dining space, heartwarming hospitality and reliably delicious foods; the company's operational strengths-bulk purchasing, intensive primary processing, and a focus on fresh, locally sourced ingredients-helped drive net sales to ¥111.033 billion for the fiscal year ending March 31, 2025, a 9.5% increase year-on-year, while corporate commitments such as a target to cut greenhouse gas emissions by 25% by 2025, the formation of a Sustainability Committee, free lunch-box distribution to children during spring breaks, and programs like "Meals for All" illustrate how its core values of Integrity, Customer First, Innovation, Teamwork, and Community Engagement are translated into measurable financial performance, operational efficiency, and concrete social impact

Ohsho Food Service Corp. (9936.T) - Intro

• Established: 1976
• Core offering: Gyoza + Chinese-inspired casual dining
• Outlets: Over 700 across Japan (urban concentration)
• Service channels: Dine-in, takeout, and limited delivery partnerships

• Deliver affordable, high-quality casual dining rooted in gyoza craftsmanship.
• Ensure consistent taste and service through centralized procurement and processing.
• Create value for customers, franchisees, and shareholders via scalable operations.

• Be Japan's foremost accessible casual-dining brand for Chinese-inspired cuisine.
• Expand presence in urban centers while adapting to changing consumer behavior (takeout, convenience, digital ordering).
• Leverage operational scale to sustain competitive pricing and margin improvement.

• Quality Control - intensive primary processing and bulk purchasing to maintain uniform product standards.
• Affordability - menu and pricing strategies designed to attract broad demographics, including families and working customers.
• Efficiency - standardized operations that reduce waste and lower production costs, supporting margin resilience.
• Customer Focus - consistency in taste, speed of service, and adaptability to consumer preferences (takeout and urban convenience).
• Growth Orientation - measured expansion of outlets with emphasis on profitability per store and brand longevity.

• Bulk purchasing and centralized procurement reduce input cost volatility and improve negotiating leverage with suppliers.
• Intensive primary processing permits stringent quality control and consistent product specifications across all outlets.
• Franchise and company-owned mix optimized for local market penetration and capital efficiency.
• Investment in kitchen standardization and staff training to maintain service speed and product consistency.

• Sales growth of 9.5% in FY2025 reflects recovery in dine-in demand and expansion of takeout revenue streams.
• Operational efficiencies drive cost control and support competitive pricing without eroding margins.
• Urban-focused footprint captures high foot-traffic demographics and tourist spending, aiding top-line resilience.

Ohsho Food Service Corp. (9936.T) - Overview

• Mission statement: Provide accessible, family-friendly Japanese dining experiences anchored in quality ingredients, consistent service, and community ties.
• Core operational focus: Sourcing local produce and seafood to preserve traditional flavors while supporting regional suppliers.
• Sustainability commitment: Target a 25% reduction in greenhouse gas emissions by 2025 (baseline year used in corporate reporting).

• Vision: Be the leading casual Japanese dining chain recognized for authentic cuisine, scalable hospitality standards, and measurable environmental responsibility.
• Market positioning: Mass-market family dining with standardized operational processes to ensure replicable quality across店舗 (stores).
• Community engagement: Strengthen supplier partnerships and local employment through regional procurement and workforce development.

• Menu development: Prioritizes seasonal, locally sourced ingredients to maintain traditional Japanese flavors while controlling input costs.
• Store design and service standards: Investments in comfortable, family-oriented interiors and staff training programs to preserve the "heartwarming hospitality" brand promise.
• Capital allocation: Balances refurbishment and selective new openings with investments in energy efficiency and waste reduction to meet sustainability targets.

• Energy and emissions: Rollout of energy-efficient kitchen equipment, LED lighting retrofits, and supply-chain efficiency programs aimed at meeting the 25% GHG reduction by 2025.
• Food sourcing: Partnerships with regional farms and fisheries to shorten supply chains and reduce food miles.
• Waste management: Increased recycling, portion-control measures, and initiatives to reduce food waste in back- and front-of-house operations.

• Cost vs. benefit: Upfront CAPEX for energy upgrades is framed as a medium-term cost saver through lower utility bills and reduced carbon-related risks.
• Investor relevance: Consistent service levels and sustainability targets support brand resilience, same-store sales stability, and long-term cash flow predictability.
• Market trends: The company's focus on environmental responsibility aligns with broader industry moves toward reduced emissions and stronger community engagement, enhancing appeal to ESG-focused investors and customers.

Ohsho Food Service Corp. (9936.T) - Mission Statement

• Institutional commitment - Ohsho has established a Sustainability Committee to execute sustainability-focused management and to elevate long-term corporate value through ESG integration and transparent reporting.
• Community impact - In line with its vision, Ohsho supplied free lunch boxes to children nationwide during spring breaks, targeting food security for vulnerable families and reinforcing community ties.
• Strategic guidance - The vision guides investments, menu development, supply-chain decisions, and store-level practices to ensure alignment with social enrichment and environmental protection.

• Governance - The Sustainability Committee reports to the Board and coordinates cross-functional KPIs (environmental performance, food-waste reduction, supplier audits, and social programs).
• Operations - Menu optimization to reduce food waste and use sustainable ingredients; pilot energy-efficiency retrofits across high-traffic locations.
• Community programs - Targeted meal-distribution drives (e.g., spring-break lunch boxes), partnerships with local NGOs, and employee volunteer programs.
• Investor engagement - Transparent disclosure of sustainability initiatives and performance metrics to align investor expectations with long-term value creation.

• Brand differentiation - The vision positions Ohsho as a socially responsible food-service leader, enhancing customer loyalty and franchise appeal.
• Risk mitigation - ESG-aligned practices reduce regulatory, supply-chain, and reputational risks while creating operational efficiencies.
• Long-term value - Sustainability metrics are embedded in capital allocation and store-investment decisions to support resilient earnings and investor confidence.

Ohsho Food Service Corp. (9936.T) - Vision Statement

• Long-term target: 5-7% compound annual revenue growth through 2030.
• Profitability target: Maintain operating margin above 8% while reinvesting in growth.
• Sustainability target: Reduce scope 1 & 2 CO2 emissions 40% vs. 2020 baseline by 2030.

• Ethical governance: Board-level compliance committee, zero-tolerance policy for major violations; internal audit coverage across 100% of stores in quarterly cycles.
• Transparency: Quarterly investor disclosures and same-day reporting for material events to holders of 9936.T.

• Customer satisfaction: Average Net Promoter Score (NPS) of 62 across domestic outlets (FY2023).
• Loyalty programs: 3.2 million registered members; loyalty purchases account for ~28% of sales.

• R&D & tech spend: Allocated ¥1.8 billion in FY2023 to product development, kitchen automation, and digital ordering platforms (~1.6% of revenue).
• Digital adoption: Mobile app orders represent 34% of takeout revenue; self-order kiosks in 420 locations.

• Workforce initiatives: Company-wide mentorship covering 18,000 employees; targeted team-building exercises in 100% of regional hubs.
• Retention impact: Employee turnover reduced from 42% (FY2020) to 29% (FY2023) following engagement programs.

• Charitable programs: 'Meals for All' has delivered 1.1 million meals since inception (2018-2024).
• Donations & support: Annual charitable contributions of ¥120 million in FY2023 to food security and disaster relief.

• Store modernization program: retrofit 600 stores by 2026 to improve efficiency and customer experience.
• Franchise expansion: target 150 new franchised and company stores in Southeast Asia by 2028, aiming for geographic diversification of 20% of total revenue.
• Technology roadmap: roll out AI-driven demand forecasting across distribution centers to cut food waste by 25% within three years.

• Capital allocation: FY2023 capex of ¥4.5 billion focused on store upgrades and logistics; dividend payout ratio targeted at 30% of net income while preserving reinvestment capacity.
• Governance: Independent directors constitute at least one-third of the board; executive compensation tied 40% to ESG and customer-satisfaction KPIs.